Ratings based on 150 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
I used Chuzenji Kanaya hotel as a hikers stop. The walk up from the town was pretty and the hotel was very smart, clean and friendly.
The WiFi was poor but the full sized bath, comfortable bed and room facilities were all super.
by A verified traveler
Posted 10 Feb 2024 on Hotels
by A verified traveler
Posted 3 Dec 2023 on Orbitz
Nice hotel with western decor. Friendly stafg
by A verified traveler
Posted 2 May 2023 on Hotels
by A verified traveler
Posted 26 Jan 2023
A great place to stay in. It is not the type of modern hotel that we usually stayed in. But the feel is different. There’s warmth and a lot of history in the hotel. The staff are also really helpful. The onsen is also a really good experience for us first-timers. The location is also good as its in between the heritage sites and ski resort. I highly recommend this place.
by A verified traveler
Posted 6 Dec 2019 on Hotels
While we found the hotel to be very comfortable, there were a couple of drawbacks. It's rather remote with very few restaurant options nearby, meaning that we had to eat at the hotel restaurant. While the meals were good, they were pricey.
by A verified traveler
Posted 17 Sep 2019
There is nothing in the bin 70 of the hotel. You have to use the hotel restaurant which is good but expensive. You cannot see the lake because of the trees and you hear the noise from the street in front when sleeping with open window
by A verified traveler
Amazing experience
Posted 4 Sep 2019 on HotelsWe thoroughly enjoyed our stay. The staff is exceptionally friendly and give superb customer service. The elegant dining room menus for dinner are outstanding and the attention to each detail and is fun to watch unfold with each course. I especially enjoyed the Japanese breakfast option and again every detail is impeccable.
The onsen is relaxing and the lake is close by. The hotel shuttle bus is convenient and again the staff is a great asset. We will definitely stay again.
by A verified traveler
Posted 4 Feb 2019
Recommended
for Everyoneby A verified traveler from Tonbridge UK
Relaxing lakeside stopover
Posted 12 Oct 2016
Location: Very convenient bus stop nearby for route up to yumoto. Near enough for lakeside walk to ryuku falls. Good for early start to hiking trails
Convenient stopover, on bus route to yumoto onsen and hiking trails.
Lovely onsen at the hotel which we used after hiking and in late evening.
Half board option gave us an excellent dinner in Japanese/French style
