Ratings based on 288 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Port Douglas
Posted 4 Sep 2023
Great location. Older style hotel and our initial room was very poor and we were moved to an excellent room because the air conditioning didn’t work in the first one. The second room had excellent beds, aircon and space. The staff service was impeccable, particularly Miss Watanabe as she helped us with many things like booking restaurants and finding a good Onsen. The breakfast staff were also wonderful as were the cleaning staff and others at reception. The hotel is old but obviously some rooms are renovated. If you get one of the newer rooms you will have a good experience.
by A verified traveler
Posted 29 Oct 2022
What I didn't like was cleanliness
by A verified traveler
Posted 27 Jun 2020
by A verified traveler
Posted 23 Nov 2019
Female check in service not professional and not polite.
by A verified traveler
Posted 21 Oct 2019 on Hotels
The hotel is well placed but the room looked nothing like the photo.
by A verified traveler
You get what you pay for. Go somewhere else!
Posted 23 May 2019 on HotelsYou cannot open a window in the room. For me, this is really really bad.
by A verified traveler
Posted 14 Aug 2018 on Hotels
Recommended
for Everyoneby A verified traveler
Center of the action in Niigata
Posted 10 Jun 2018Location is perfect ... in the centre of Bandai city ... if you like shopping ...
by A verified traveler
Posted 29 Apr 2024
隣の部屋はうるさかった。
by A verified traveler
Posted 29 Apr 2024
