Ratings based on 143 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
A good choice to break a journey
Posted 25 Sep 2023 on HotelsWe only stopped long enough to break a long drive. Although we arrived just before 10pm the staff were attentive and helpful, the room was clean and air conditioned.
The only minor issue was me nearly falling over the bulky tap/shower combo in the over bath shower.
The room was quiet, and the curtains were good at blocking out the light so along with a nice bed we slept very well. The buffet breakfast was excellent the coffee was good and plentiful. A good choice.
Comment from Hotel Management
24 Oct 2023 by Best Western Queens Hotel Team, Hotel Management
Dear Mr. Mark,Thank you for taking the time to share your recent experience at the Best Western Queens Hotel. We truly appreciate your kind words and are delighted to hear that your brief stay with us was enjoyable.It's wonderful to know that our attentive and helpful staff made your late arrival a smooth and pleasant experience. We strive to ensure that all our guests feel welcomed, no matter the time of day.We're glad you found your room clean and comfortable, with the added convenience of air conditioning. We appreciate your feedback regarding the bathroom, and we'll certainly look into improving the design to ensure our guests' safety and comfort.We take great pride in our breakfast offerings, and we're pleased to hear that you enjoyed the buffet and the plentiful coffee. Your satisfaction with our breakfast choices means a lot to us.Once again, thank you for choosing the Best Western Queens Hotel for your stopover. We look forward to welcoming you back in the future. If you have any further suggestions or comments, please feel free to reach out to us. Safe travels!Your Best Western Queens Hotel TeamWarm regards,[Your Name]General ManagerBest Western Queens Hotel
by A verified traveler
Posted 19 Sep 2023 on Hotels
by A verified traveler
Posted 18 Jul 2023
We use this hotel as an overnight stop between Europoort and the Dolomites. All the facilities are excellent. The air conditioning was much appreciated on the return leg of the journey as the outside temperature was 35 degrees. The only problem at present is accessing the hotel from the nearby autobahn because of roadworks. Approaching from the North, our satnav did not recognise that the normal exit was closed which caused some consternation!
Comment from Hotel Management
18 Jul 2023 by S.Schulz , Hotel Management
Dear Peter,thank you for your rating.We are glad that you were satisfied with your stay.We are sorry, that your Navi didnt shows you the highway closing. For your next stay- the roadwork will last till 2026! "Pforzheim Süd" and " Pfortheim Nord" is the nearest highway exit.Were looking forward to welcome you soon.BEST regards,Your BW Queens Team
by A verified traveler
Posted 25 Apr 2023
Very good evening meal and the staff were very helpful from check in to check out !
Comment from Hotel Management
8 May 2023 by Angela Doberstein, Hotel Management
Thank you for the positive feedback!
by A verified traveler
Posted 6 Oct 2022 on Hotels
Comment from Hotel Management
27 Oct 2022 by Angela Doberstein, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 19 Jul 2022
We used this as on overnight stop on the journey to the Dolomites and on the return journey. The room was the most comfortable and well appointed that we stayed in all holiday it is situated close to the A7 but road noise is not a problem. The only slight disappointment was that the restaurant was not available for dinner on the return journey. However the Hotel Krone 500 meters walk away lived up to the receptionist’s recommendation. It also allowed us to see a little of Niefern. The air conditioning was much appreciated on the return journey.
Comment from Hotel Management
14 Aug 2022 by L Suedes, Hotel Management
Thank you for your feedback!
by A verified traveler
Great hotel
Posted 16 Jul 2022 on HotelsReally good hotel, great service, no rush on check in or checkout. Nice room, good food
Comment from Hotel Management
17 Jul 2022 by L. Suedes / Management, Hotel Management
Thank you for your excellent feedback! We hope to welcome you soon again at our hotel!
by A verified traveler
Posted 14 Mar 2022
A last minute stop for us while traveling for business. Check-in was very easy and there is plenty of parking in the lot. Rooms were neat and clean. Hotel was in good condition. There is a bar and restaurant attached to get a refreshment or meal. The staff were very friendly and helpful. It was a restful stop.
Comment from Hotel Management
27 Mar 2022 by Angela Doberstein, Hotel Management
Dear Joshua,
thank you for your feedback! We are very happy to hear about your satisfaction!
by A verified traveler
Posted 16 Dec 2021 on Hotels
Comment from Hotel Management
20 Dec 2021 by Sabrina Schulz , Hotel Management
Sehr geehrter Herr James,
vielen Dank für Ihre tolle Bewertung.
Es freut uns sehr, dass es Ihnen bei uns gefallen hat.
Wir würden uns freuen, Sie bald wieder als Gast bei uns begrüßen zu dürfen!
Mit BESTen Grüßen, Ihr Best Western Queens Team
by A verified traveler
Posted 21 Oct 2021 on Hotels
Reception very helpful, Room very clean although
Comment from Hotel Management
3 Nov 2021 by L. Suedes, Hotel Management
Thank you for your excellent feedback! We hope to welcome you back soon!
