Ratings based on 224 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice place to stay but with cold welcome
Posted 4 Mar 2024 on Hotelsthe hotel is fine for this budget - you can not expect anything special, but beds are fine, room was clean, all the small issues were ok - towels, water, noises - nothing here to complain. But stuff - this is a separate question. Not friendly, not polite, they are treating you as they are forced to. No smiles, no attention to details. Like bad robots. As a sample - i asked for wake-up call, and did not get it))). So missed the breakfast which was included in my rate. On check-out - just one frase "your room number?". Two different persons in the night and in the morning - but same attitude.
Comment from Hotel Management
6 Mar 2024 by manager, Hotel Management
Dear Alexander,Thank you for sharing your experience with us. We are glad to hear that you found the hotel accommodations satisfactory, with clean rooms and comfortable beds meeting your expectations. However, we deeply regret that you did not receive the warm and welcoming service that we strive to provide to all our guests.Your feedback regarding the staff's demeanor and lack of attentiveness is concerning and does not reflect the level of hospitality we aim to deliver. We apologize for any inconvenience caused by the oversight with the wake-up call, resulting in your missed breakfast. Rest assured, we will address this issue with our team to ensure it does not recur in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. Please know that guest satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
by A verified traveler
Nice place away of the city centre
Posted 24 Feb 2024 on HotelsGreat place, and cool surroundings, if location is ok for you. Around 35-40 minutes from the airport. A-la-carte breakfast and cafe are great. Room was good, big and clean. A/C system was bit noisy, but the rest - just fine. Be prepared that late evening maximum you will get in the restaurant is a panini sandwich. But, again, the rest of the hotel is just fine.
Comment from Hotel Management
6 Mar 2024 by manager, Hotel Management
Dear Alexander,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel and found our location and surroundings to your liking.It's wonderful to know that you appreciated our a-la-carte breakfast and café offerings, as well as the cleanliness and spaciousness of your room. We apologize for any inconvenience caused by the noisy A/C system and limited dining options in the late evening. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.We hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,
by A verified traveler
Posted 15 Dec 2023 on Hotels
Outdated, smelled funny. Good breakfast though and location is good.
Comment from Hotel Management
20 Dec 2023 by MANAGER, Hotel Management
Dear Anonymous,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We're sorry to hear that you found our facilities to be outdated and that there was an unusual smell. Your comments will be shared with our team to address and improve upon these issues. On a positive note, we're glad you enjoyed our breakfast and found the location convenient.We value your input, and your feedback helps us make necessary improvements. If you decide to stay with us again, we hope to provide you with an enhanced experience that exceeds your expectations.Best regards,
by A verified traveler
Tired Hotel but Great Location
Posted 9 Oct 2023 on HotelsHotel is in a great location with free parking which is why I chose it. Check-in was smooth and size of the Executive room was good. I asked for a twin room but ended up with a double. Decor is very tired looking. The AC in our room was very noisy and dust seemed to be coming out of it. Breakfast buffet was average. As we were only staying one night it was OK. Hotel is close to restaurants, bars and the border.
Comment from Hotel Management
2 Nov 2023 by GM, Hotel Management
Dear Marita,Thank you for sharing your experience at the hotel on Hotels.com. It's great to hear that you appreciated the hotel's convenient location and the smooth check-in process. We apologize for the mix-up with your room type; we understand that this can be frustrating. Your feedback about the tired decor and noisy AC is duly noted, and we'll work on addressing these issues to enhance our guests' experience.We also appreciate your comments on the breakfast buffet and will use your feedback to make improvements where necessary. We're glad to hear that you found the location to be convenient, close to restaurants, bars, and the border.We hope you'll consider staying with us again in the future, and we'll strive to provide an even better experience. Thank you for choosing our hotel for your stay.Best regards,
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
2 Nov 2023 by MANAGER, Hotel Management
Elaine,Thank you for taking the time to leave a rating on Hotels.com. We appreciate your feedback, but it seems you haven't provided specific comments or details about your stay. We'd love to hear more about your experience to better understand what you liked and any areas where we can improve. Please feel free to share your thoughts, and we'll be happy to address any concerns or comments you may have.We hope you had a pleasant stay, and we look forward to hearing more from you.Best regards,
by A verified traveler
Good hotel, but quite expensive for value
Posted 3 Oct 2023 on HotelsGreat location near Eleftherias Square and Ledra Street, near the bus station.
Unkind flat-faced receptionists. All of them all the time. Lack of kindness was the worst thing in this hotel.
Comfortable bed, chair and desk, good bathroom, but too little soap (and they didn't bring any new soap on day 2, I had to ask on day 3).
Good wall-mounted AC system, which has a wall-mounted control system.
Fridge and some doors were quite worn-down.
Very poor TV channel selection: <10 local channels. No international channels available.
Nice blue (sleep) light function mounted on the wall.
Plenty of lights and switches.
2 bonus small water bottles in the room were nice to have!
Quiet hotel, quiet, but unsafe looking street full of creeps and an alcoholic drinks shop.
Good, but quite single-sided breakfast with few fruits or vegetables.
Comment from Hotel Management
2 Nov 2023 by HM, Hotel Management
Dear Anonymous,Thank you for taking the time to share your thoughts about your recent stay at our hotel on Hotels.com. We appreciate your feedback as it helps us continually improve our services.We're delighted that you found our hotel's location convenient, with its proximity to Eleftherias Square, Ledra Street, and the bus station. However, we apologize for any negative interactions you had with our receptionists. Our goal is to provide a warm and welcoming environment, and we'll address this issue with our team to ensure a friendlier experience for our guests.We're pleased to hear that you enjoyed the comfort of your room, including the bed, chair, and desk, as well as the bathroom amenities. We take note of your soap supply concern and will make sure this is improved.Your comments about the wall-mounted AC system, lighting, and the in-room amenities are duly noted. We'll also consider your feedback on the TV channel selection and breakfast options for future improvements.Safety is a priority, and we'll work to address any concerns regarding the surrounding area. Your feedback is invaluable to us, and we'll use it to enhance our services.Thank you for choosing to stay with us, and we hope you'll consider us for your future visits, where we aim to provide an even better experience.Best regards,
by A verified traveler
Posted 1 Jul 2023 on Hotels
Comment from Hotel Management
3 Jul 2023 by HR, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your 2/10
by A verified traveler
Great location, rooms a bit dated
Posted 25 May 2023 on HotelsA great location with car parking next to the hotel.
The rooms are very dated but adequate.
The tap in the bathroom dripped continuously for the 2 nights we stayed and right outside in the corridor is a big wooden plank or something under the carpet that when somebody walks over it, it bangs. It woke me up both mornings and customer relations did say they would look in to it. However, I cannot be the first person to complain about it, because it bangs every time a person walks past, 24 hours a day. Very annoying!
Breakfast could have been so much better. (fresher bread without hard crusts, fresher eggs (like rubber), fresher scrambled eggs (looking very grey and tired), cook the baked beans before putting them out, and tinned mushrooms are simply a cheap option. Fresh mushrooms are much nicer and edible).
Comment from Hotel Management
25 May 2023 by Hotel Manager, Hotel Management
Dear Stephen R,Thank you for taking the time to share your feedback about your recent stay at Castelli Hotel. We greatly appreciate your review and the constructive comments you've provided.We're glad to hear that you enjoyed our hotel's convenient location and the availability of car parking. However, we apologize for any inconvenience caused by the dated appearance of our rooms. Rest assured, we take your concerns seriously and will take them into consideration as we continue to improve our facilities.We are sorry to learn about the issue with the tap in your bathroom and the noise disturbance in the corridor. Our team is committed to addressing these matters promptly, and we appreciate your understanding while we investigate and resolve them.Regarding breakfast, we apologize if the options fell short of your expectations. We value your input and will work diligently to enhance the freshness and variety of our breakfast offerings. Your suggestions regarding the bread, eggs, scrambled eggs, baked beans, and mushrooms will be taken into account to provide a more enjoyable dining experience for our guests.Once again, we sincerely appreciate your review and your valuable feedback. It is through feedback like yours that we can continuously improve the quality of our services. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Warm regards,
by A verified traveler
Great stay
Posted 18 May 2023 on HotelsGreat hotel with car park.
Situated well for main attractions
Beds comfy and shower great
Would recommend and would stay again. 😊
Comment from Hotel Management
19 May 2023 by GM, Hotel Management
Dear MRS SHARON,Thank you for taking the time to share your wonderful review of your recent stay at Castelli Hotel. We are thrilled to hear that you had an excellent experience with us.We are pleased to know that you found our hotel to be great, with a convenient car park and a favorable location close to the main attractions. It's fantastic that you enjoyed the comfortable beds and the great shower facilities.We greatly appreciate your recommendation and we would be delighted to welcome you back as our guest in the future. Should you have any further requests or if there is anything else we can assist you with, please feel free to let us know.Thank you once again for your kind words. We look forward to serving you again.Best regards,Castelli Hotel Management
by A verified traveler
Posted 27 Apr 2023
The Staff of the Hotel was excellent. My wife and I had a great time there. In my opinion, there is enough car park space for at least ten cars. Entry and exit are barrier controlled. Breakfast timings and the items available also excellent. Okay it's not the Hilton, but in it's own way, it is well worth staying there. Not very expensive, but really value for money. I would be very happy to stay there again.
Comment from Hotel Management
28 Apr 2023 by GM, Hotel Management
That's great to hear! I'm glad you and your wife had a wonderful time at the hotel and that the staff provided excellent service. It's also good to know that there is ample car park space and barrier control for security. It's always nice to have a good breakfast to start the day, and it sounds like the hotel didn't disappoint in that regard either. It's great that you found the hotel to be a good value for your money and that you would consider staying there again in the future. Thank you for sharing your positive experience!
