Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
We stayed here for the start of our honeymoon. When we checked into our room it was ok. Not updated - very basic. AC worked, hot water worked. The only soap they provide in the shower is body gel and shampoo. Bring your own bar of soap and conditioner. I actually asked them for a bar of soap and they gave it to me. You do need to know France and French a bit to stay here. There is a bit of a language barrier. Reception was as helpful as they could be. They answered our questions to the best of their ability which was sometimes not good enough. For example we asked them if there were any restricted zones for driving like something you would need a pass on your car for. We rented a car so we needed to know this. They said no restrictions all good but then while we were driving Waze said you are entering a restricted zone which you can be fined for if you do not have a pass. We were angry that the reception staff and car rental service we used did not inform us about this. Not enough chairs or lounge chairs on the rooftop where the pool is. You kinda have to fight for a spot. There is a cafe/restaurant downstairs which is very good and they have a cute outdoor area where you can sit. You can park across the street in the parking garage in a designated spot for Novotel guests. But it costs 25 euro a day. This hotel location is amazing for going to the Old Town of Nice. Very central location where you can easily drive to anything. I would stay here again.
by A verified traveler
Posted 1 May 2024
Really lovely stay, about 20-25 min to the sea
Comment from Hotel Management
5 May 2024 by Pierre Messe, General Manager, Hotel Management
Dear Dagmara,Thank you for sharing your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best regards,Pierre Messe, General Manager
by A verified traveler
Posted 6 Mar 2024
Good hotel
Comment from Hotel Management
13 Mar 2024 by Pierre Messe, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review.Our team endeavours to provide a memorable experience and it's a great boost for us all to receive a message of satisfaction from a recent guest.We look forward to welcoming you back. Warm regards,Pierre Messe, General Manager
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Pierre Messe, Directeur général, Hotel Management
Cher Quentin,Merci de nous faire part de votre retour d’expérience positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Ce serait un plaisir de vous recevoir de nouveau.Bien à vous.Pierre Messe, Directeur général
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Pierre Messe, General Manager, Hotel Management
Dear Ana,Thank you for taking the time to give us your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we may have the chance to welcome you back in the future. Kindest regards,Pierre Messe, General Manager
by A verified traveler
Nice hotel
Posted 15 Jan 2024 on HotelsAmazing stay, the hotel is really nicely located. The staff is very friendly and frankly it is a good looking, new hotel. Very comfy, new to the tram and nice selection of food
Comment from Hotel Management
19 Jan 2024 by Pierre Messe, General Manager, Hotel Management
Dear Oumar,Please accept our sincere thanks for this kind review.We're thrilled to hear that our convenient location contributed to your amazing stay and that our friendly staff made a positive impression. Your appreciation of the hotel's appearance and the comfort provided is wonderful to hear, reflecting our recent updates to ensure guest satisfaction. It's also great to know that our selection of food met your expectations, aligning with our effort to offer a diverse and freshly prepared breakfast menu that includes freshly made orange juice and a large variety of options.We look forward to welcoming you back. Best regardsPierre Messe, General Manager
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Pierre Messe, General Manager, Hotel Management
Dear Luis,Thank you very much for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Pierre Messe, General Manager
by A verified traveler
Great family stay not far from the old town.
Posted 30 Dec 2023 on HotelsGreat hotel, very friendly staff, nice beds. Location is good, the local area is being developed to have a tree lined walkway to the old town, when this is finished the location will be perfect. Location is close to tram lines into the old town.
Good breakfast, well worth the money.
Comment from Hotel Management
19 Jan 2024 by Pierre Messe, General Manager, Hotel Management
Dear Ward,Thank you for such a positive review.We're delighted to hear that you enjoyed our comfortable beds and found our staff to be very friendly. Your appreciation of our location's proximity to the old town and tram lines is much appreciated, especially as we are looking forward to the completion of the tree-lined walkway for an even more perfect setting. It's wonderful to know that you found the breakfast to be of good value and enjoyed the wide selection of products available.We are always striving to provide the best possible service and conditions for our guests, and your feedback is invaluable in this ongoing process.We look forward to seeing you again.Best wishes for the festive season!Pierre Messe, General Manager
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
27 Dec 2023 by Pierre Messe, Directeur général, Hotel Management
Cher hôte,Merci de nous faire part de votre retour d’expérience.Nous sommes enchantés que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Pierre Messe, Directeur général
by A verified traveler
Posted 7 Nov 2023 on Hotels
Comment from Hotel Management
8 Nov 2023 by Pierre Messe, General Manager, Hotel Management
Dear Najate,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager
