Ratings based on 999 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Above expectations in every way
Posted 29 Aug 2023 on HotelsWow...what a place. This is obviously a college residence for students most of the time, and yet it works very well as a cost-effective base for exploring the Niagara region. The drive down to Niagara Falls is easy and under 15 minutes, and the property is easy to find as well -- just off the highway. Our apartment was almost identical inside to the one we had at the Residence and Conference Centre in Ottawa, only this Niagara version was better. Carpetted rooms. Desks and TVs in both bedrooms. Spotless bathroom. And the campus is very attractive, too. Plentiful parking right outside the building. Laundry facilities are on site too, if you need them. Bring your own cookware/plates/kitchen equipment if you plan on cooking, though, as apart from a fridge and microwave, the cupboards in the kitchenette are bare. That being sid, with the choice of restaurants and breakfast places in Niagare Falls and NOTL, you will probably (like us) not particularly care! We would certainly come back to this place.
Comment from Hotel Management
3 Sep 2023 by Erin - Residence Service Representative, Hotel Management
Hello, thank you for taking the time to write such a kind review. We're happy you were able to experience how beautiful the campus is in the summer. We certainly hope to welcome you back in the future.
by A verified traveler
Posted 29 Aug 2023
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
3 Sep 2023 by Erin - Residence Service Representative, Hotel Management
Hi Jane, thank you for the perfect rating. We're glad to hear your stay with us was such a positive experience. We hope to see you again in the future.
by A verified traveler
Posted 26 Aug 2023
Good location. Near wineries and outlet mall. Great rates. Very suitable for families.
Comment from Hotel Management
6 Sep 2023 by Laura - Sales Manager , Hotel Management
Thank you for your rating and review. I am glad to see you enjoyed your stay, and that the location fit your needs! We do hope to welcome you back the next season if you are back in the Niagara Region.
by A verified traveler
Posted 25 Aug 2023
Comment from Hotel Management
3 Sep 2023 by Erin - Residence Service Representative, Hotel Management
Hello, thank you for the perfect score and taking the time to review your stay. We're happy to hear you had an enjoyable experience with us.
by A verified traveler
Posted 25 Aug 2023
Liked having kitchen facilities. Decor a bit run down but very clean. Price was good.
Comment from Hotel Management
26 Aug 2023 by Egypt - Residence Services Representative, Hotel Management
Hi Lisa, thank you for the 4/5 score! We're happy to hear you had a pleasant stay with us and hope to welcome you back next time you're in town!
by A verified traveler
Posted 25 Aug 2023
I like everything
Comment from Hotel Management
26 Aug 2023 by Egypt - Residence Services Representative, Hotel Management
Hi Seghier, thank you for the perfect 5/5 score! We hope to be able to welcome you back the next time you're in town.
by A verified traveler
Posted 24 Aug 2023 on Hotels
Comment from Hotel Management
24 Aug 2023 by Egypt - Residence Services Representative, Hotel Management
Thank you for staying with us. We appreciate and value your feedback regarding your recent stay
by A verified traveler
Posted 23 Aug 2023
No running water, not able to flush sink.Appliances are falling apart
Comment from Hotel Management
24 Aug 2023 by Kevin Fochuk- General Manager, Hotel Management
Thank you for staying with us and for taking the time to give us a review. We sincerely apologize for the issues experienced during your most recent stay. Unfortunately, unbeknownst to us there was an accident, a local water main was struck, forcing an emergency water shutoff that affected your stay. We invite you to connect directly with our property to discuss and assist you with your experience.
by A verified traveler
Posted 22 Aug 2023
Was a last minute stay but pleasantly surprised! Staff was delightful, room was massive and you couldn’t beat the price!!
Comment from Hotel Management
24 Aug 2023 by Egypt - Residence Services Representative , Hotel Management
Hi Michael, thank you for the perfect score! We hope to be able to welcome you back the next time you're in town.
