Ratings based on 995 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Sangeeta, Hotel Management
Thanks for staying with us.
by A verified traveler from Chatsworth
Posted 3 Jun 2024
The room, while small, was immaculate. The staff were all very friendly, helpful and accommodating. Would definitely stay here again.
Comment from Hotel Management
4 Jun 2024 by Sangeeta, Hotel Management
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel
by A verified traveler
Posted 2 Jun 2024
Love the new look. Very clean but other visitors checking in at 2am was loud and woje us up.
Comment from Hotel Management
2 Jun 2024 by Sangeeta, Hotel Management
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Sangeeta Patel, Hotel Management
Thanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!
by A verified traveler
Posted 29 May 2024
Had a hard time getting the TV to work the Internet was terrible
Comment from Hotel Management
30 May 2024 by Sangeeta Patel, Hotel Management
Dear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 27 May 2024
The hotel was not suitable for guests. There were charger ports stuck in the sockets of the wall. The hotel smelled like it was going to catch fire. When i asked for a refund I was told there were no other rooms available and a refund could not be issued. Called the manager and the manager insisted that we change rooms instead of a refund. Switched the room and that room was dirty, linen was dirty, water from the shower went all over the bathroom. Overall worst experience ever. Highly NOT recommended.
Comment from Hotel Management
28 May 2024 by Sangeeta Patel, Hotel Management
Thanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay . All the best on your future travels!
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 19 May 2024
Very pleasant stay! Friendly, Kind ,Courteous and Efficient people. Very comfortable.
Comment from Hotel Management
20 May 2024 by Sangeeta Patel, Hotel Management
We genuinely appreciate your patronage and remain committed to regaining your trust. Should you wish to delve further into your concerns, please don't hesitate to contact us directly.Thank you for your understanding and consideration.Warm regards,Sangeeta PatelManager, SureStay Plus
by A verified traveler
Posted 17 May 2024
Close to airpor, very convenient
Comment from Hotel Management
17 May 2024 by Sangeeta Patel, Hotel Management
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Sangeeta Patel, Hotel Management
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus
