Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Property not clean as per the Sheraton’s standards.
by A verified traveler
Posted 28 Apr 2024
Enjoyed our stay
by A verified traveler
Posted 23 Apr 2024
Close access to the Casio.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.
by A verified traveler
Posted 21 Apr 2024
Walking distance to Niagara Falls park, casino, and restaurants.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Dongqing,It was a pleasure to welcome you to Sheraton Niagara Falls. Thank you for highlighting our fabulous location so convenient to the falls and casinos. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
The property needs upgrades.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Yamilet,Thank you for choosing Sheraton Niagara Falls and sharing your five-star review. Our team is constantly working to improve, so we look forward to welcoming you back and impressing you further.
by A verified traveler from pleasant valley
Posted 19 Apr 2024
Nice hotel. Staff was a little cold at counter . A lot of kids throughout running around . Very clean
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Rosemarie,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled the high standards of cleanliness we adhere to were reflected in your experience. That said, we'll be sure to have a conversation with our team to ensure professional and courteous service is provided at all times. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Central location
Comment from Hotel Management
14 Apr 2024 by General Manager, Hotel Management
Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.
by A verified traveler
Posted 12 Apr 2024
Very nice
Comment from Hotel Management
14 Apr 2024 by General Manager, Hotel Management
Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.
by A verified traveler
Posted 12 Apr 2024
Excellent Service
Comment from Hotel Management
14 Apr 2024 by General Manager, Hotel Management
Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.
