Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Friendly staff, clean and very convenient. A place to stay, that you will come back for the next trip in Niagara Falls.
Comment from Hotel Management
30 Apr 2024 by Guest Services, Hotel Management
Hello Biennalyn,Thank you for your positive review, we look forward to having you back!
by A verified traveler from Brampton
Posted 27 Apr 2024
Great staff, nice atrium at the pool. A bit outdated, but has been refurbished nicely. Front desk staff amazing!
Comment from Hotel Management
28 Apr 2024 by Guest Service, Hotel Management
Hello, TerryIt was a pleasure having you stay at our hotel, we appreciate the constructive feedback. Hope to see you again soon.
by A verified traveler
Posted 23 Apr 2024
Beware of the $20 parking charge they try to make you pay on arrival, just park on the street. Limited room facilities , no coffee or tea in the rooms
Comment from Hotel Management
27 Apr 2024 by RRI, Hotel Management
Hello GaryWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn
by A verified traveler
Posted 21 Apr 2024
We will be back. Thank you
Comment from Hotel Management
22 Apr 2024 by ., Hotel Management
we appreciate your time for the feedback . you most welcome next time , we make sure to make your stay more spacious.
by A verified traveler
Posted 19 Apr 2024
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Comment from Hotel Management
19 Apr 2024 by RRI, Hotel Management
Hi BridgetteThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn
by A verified traveler
Posted 14 Apr 2024
Great price for everything you get!
Comment from Hotel Management
19 Apr 2024 by RRI, Hotel Management
Hi Shenise,Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn
by A verified traveler
Posted 12 Apr 2024
Water in shower was lukewarm. Basics.
Comment from Hotel Management
19 Apr 2024 by RRI, Hotel Management
Hi BillyThanks for your feedback.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
13 Apr 2024 by RRI, Hotel Management
Hi BrianThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn
by A verified traveler
Posted 9 Apr 2024
We were given an upgrade to the top floor (4th) overlooking the Niagara River. Looking straight ahead it’s hard to see the river (because it’s so far down) but great view of the river and whirlpool area when you look to the left. Great staff and clean room, only negative would be the older heating/cooling unit which over dried out the room when we had the heat on, but at least it worked. Included standard breakfast was good. Highlights were the friendly and attentive staff and the view.
Comment from Hotel Management
13 Apr 2024 by RRI, Hotel Management
Hi DwayneThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn
by A verified traveler from Toronto
Posted 9 Apr 2024
Nice place, very cost effective
Comment from Hotel Management
17 Apr 2024 by RRI, Hotel Management
Hi Gilles , Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn
