Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jan 2020
Comment from Hotel Management
9 Feb 2020 by Hotel Management, Hotel Management
Hello, Thank you for sharing your review with us. We are glad to see you enjoyed your stay.
by A verified traveler from Birmingham, UK
Posted 21 Oct 2019
We booked this property having looked at pictures and facilities and the price being reasonable but was not informed that the hotel was undergoing changes, building work and a name change. We were woken up early by building work every day on week days and the facilities we thought were linked to the hotel did not exist. Very disappointing especially as we had no idea of the changes or had not been informed in advance of such. We were not offered alternative accommodation or upgrade to the Wyndham Gardens. The location was ideal as it was only a 10 minute walk to the Falls but hotel and faciltiies disappointing.
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello NJA,
Thank you for your feedback on your recent stay with us. We are so sorry to hear that you were disappointed. Tower B does not have construction on weekends so we are definitely going to look in to that. There are other buildings being built around us so we do apologize if you found it disturbing to your stay. Our facilities are located in the main building and we do provide guests a shuttle to and from each building to avoid the cold. Thank you for sharing your feedback and again we are so sorry that you were so disappointed.
by A verified traveler
Posted 18 Oct 2019 on Travelocity
non smoking facility, elevator smell smoke. The picture here is deceiving. It does not look like it at all
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for your feedback on your recent stay with us. The building is non smoking, we apologize if someone did not follow the rules and smoked in the building. We do have 2 buildings, and depending on the room type you book decides the building you are in. We have pictures of the second building when that room type is selected. We appreciate your feedback to help us make improvements.
by A verified traveler
Posted 16 Oct 2019
2 complaints
1 - when we opened the patio door to watch the fireworks, a lot of small flies entered our room. When we asked the front desk for Raid or even a flyswatter - they had neither nor offered any other solution. I ended up spraying them with OFF and that seemed to kill most of them. The cleaner the next day was told about them by us and where they were to clean up and vacuum the dead ones up but this was not done.
2 - Our toilet was very loose. It rocked front to back and it also turned sideways. Once again we told the front desk and was told there was a maintenance man in that day. We gave them permission to fix it while we were out and this was not done at all.
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for your feedback on your recent stay with us. We are sorry that neither of your complaints were resolved. We will definitely be forwarding this to maintenance and housekeeping so that issues like this in the future can be resolved.
by A verified traveler
Posted 15 Oct 2019
Great location Close to Clifton Hill, Falls and Casino areas.
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for your feedback and we are glad to hear you enjoyed your stay.
by A verified traveler
Posted 15 Oct 2019
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for sharing your feedback on your stay with us. We are glad to see you enjoyed your stay.
by A verified traveler
Posted 7 Oct 2019
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for sharing your review with us. We are glad to see you enjoyed your stay.
by A verified traveler from Saint Albert , Alberta, Canada
Posted 6 Oct 2019
What i didnt like was our room wasnt completly furnished like the other rooms, the AC had a leak and the carpet was wet.the surprise add on costs for parking. $20:00 a day plus taxes and other fees, the in house coffee was not good!!! Had to go to Tims every morning!!! Also when we booked we thought it was a Best Western but its not, its a Wyndom, and confusing to find, the $30:00 off breakfast is a scam, they send you to a very expensive restaraunt, a breakfast that sould cost at the most $40:00 came to be $80:00 less the $30:00 was $50:00 plus a added on tip of %18!!! There was six adults in our party and were not impressed with the situation either
The beds were comfotable, and not to bad for location,and if they would have included the added costs into thr room charges we probley wouldnt have noticed the extra costs, and we wouldnt have booked at Wyndom either!
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for sharing your feedback with us. We do not include parking in our rates because it is a cost incurred at the hotel, similar to renting a rollaway bed. We do not know who is parking so we don't include it. However we do have the information listed on our website for potential guests to review prior to booking. The vouchers are provided to us from local area restauarants, pricing varies based on what is ordered. The front desk is always happy to recommend alternatives.
by A verified traveler
Posted 3 Oct 2019 on Wotif
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for your review we are glad to see you enjoyed your stay with us.
by A verified traveler from Edmonton
Posted 26 Sep 2019
Clean rooms. Areas under construction. Beds very comfortable.
Comment from Hotel Management
22 Nov 2019 by Ashley, Hotel Management
Hello,
Thank you for your review. We are glad to see you enjoyed your stay with us.
