Ratings based on 2,532 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Nice location. You can walk to the falls or the WeGo bus stop, but the hotel is just far enough away from the nonsense that you don't have to listen to it. Lots of dining options.
Comment from Hotel Management
19 Jun 2024 by Chris , Hotel Management
Dear David, Thank you for staying with us and for writing us a great review. We are very pleased to hear that you had a wonderful stay and enjoyed our convenient location in particular. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services
by A verified traveler from KNOXVILLE
Posted 18 Jun 2024
Very clean and spacious rooms. Good breakfast. Close to attractions. Only negative is the parking lot was bad and they charged me $20 tax for such a bad lot.
Comment from Hotel Management
19 Jun 2024 by Brendon, Hotel Management
Hello Lawrence,Thank you for your recent visit to the Country Inn and Suites and your very kind rating. While we are glad you loved the hotel's cleanliness, and the breakfast we regret to hear that you were not pleased by our parking lot during your stay. Thank you again for bringing this to our attention, as we are always reviewing ways to enhance our parking management to ensure that our hotel guests are prioritized. We certainly hope you will come back for the seamless visit you deserve the next time you are in the area.RegardsGuest Services
by A verified traveler
Posted 18 Jun 2024
I liked the size of the room, although the bed was not very comfortable. It was quiet, clean, and the staff was friendly. Breakfast was good, and it is very convenient to have it included.
Comment from Hotel Management
19 Jun 2024 by Brendon, Hotel Management
Dear Ana,Thank you for choosing to stay at the Country Inn and Suites. We are glad that you loved our overall stay enjoying the breakfast, our location as well as the staff for doing a job well done. However, we regret not meeting all your expectations as your bed was uncomfortable. We will share your comments appropriately to ensure a better guest experience. We hope you will consider us whenever you return to the area in the future.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
Very welcoming staff the room was very clean and it is close to everything
Comment from Hotel Management
17 Jun 2024 by Brendon, Hotel Management
Dear Guest,Thank you for making Country Inn and Suites your home away from home. We are glad our associates exceeded your expectations and that you were pleased with our location which was perfect for your visit.. It was a pleasure having you, and we look forward to your future visit.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Brendon, Hotel Management
Hello Eva,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Country Inn and Suites. We look forward to your return and wish you all the best with your future travels.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
I enjoyed the location, close to the falls. The view at the hotel wasnt what I was expecting but the hotel was great
Comment from Hotel Management
17 Jun 2024 by Brendon, Hotel Management
Dear Anthony,We are delighted you enjoyed your visit to Country Inn and Suites. We strive to provide each guest with an exceptional stay; therefore, it is lovely to know the location was great for your needs in Niagara Falls. We however apologize for the view was not as expected. We look forward to you coming back whenever your travels bring you to the area.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
It was an okay experience. The hotel rooms were very hot once we arrived. After turning the AC on high and returning a couple of hours, it was perfect. This is the only hotel I stayed in where the AC actually goes down and stays cold below 60 degrees. The staff were kind and there were plenty of parking spaces. It was $20 plus taxes for parking but that was cheaper than parking anywhere closer to Clifton Hill. Everything was walkable from this hotel.
Comment from Hotel Management
17 Jun 2024 by Brendon, Hotel Management
Dear Saja,Thank you for being our guest at Country Inn and Suites and for your generous comments. We are glad to know that your stay was perfect in every way possible and that you enjoyed our in room amenities especially the A/C. We are also delighted that our staff was at their best as well our convenient location worked for you. We appreciate your business, and we look forward to seeing you again soon.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Brendon, Hotel Management
Dear Guest,We are happy you chose the Country Inn and Suites for your recent visit to Niagara. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
Hotel was clean, and the free breakfast was great. Our suite was big and it was nice having the extra space. There were free cookies in the lobby at check-in, and the staff was friendly. It's a 5 minute walk to Clifton Hill. We would stay here again.
Comment from Hotel Management
17 Jun 2024 by Brendon, Hotel Management
Hello Johanna,It was a pleasure welcoming you at Country Inn and Suites! We are thrilled that your experience was perfect from beginning to end, and you liked our friendly staff and well appointed clean accommodation. We are also pleased that the cookies in the lobby where a fine touch to your stay and our amazing location made touring the city easy. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.RegardsGuest Services
by A verified traveler
Posted 17 Jun 2024
The property is always well maintained and clean. The staff are friendly. A good bang for your buck
Comment from Hotel Management
17 Jun 2024 by Brendon, Hotel Management
Hello Colleen,Thank you for taking the time to review your visit to Country Inn and Suites. Your satisfaction is our top priority, we are delighted to know how happy you were with our well maintained accommodations and the staff did a great job. It was our pleasure hosting you, and we look forward to welcoming you back soon for another enjoyable stay.RegardsGuest Services
