Ratings based on 2,468 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodstock
Posted 3 May 2024
Our room was filthy and the front desk staff were hit or miss. Some were kind and others moody. The rooms had weird stinky smells as we stayed with a group of people. Beds were very uncomfortable. Over priced for the quality.
by A verified traveler
Posted 2 May 2024
It was ok.. pay the difference and go to great wolf which i had to go to for one night and we had an amazing time
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by Guest Services , Hotel Management
Thank you Ellina for your rating. We hope to see you and your family again soon for some more fun!
by A verified traveler
Posted 30 Apr 2024
The water park was great, our 19 month old loved it. He had such a fun time and it’s perfect for little ones. The hotel was decent for the price. We went on a Sunday Monday so it wasn’t as expensive. The hotel is dated. First impression is the room was probably a previous smokers room. Smelled of farts 💨 and darts. 🚬 the rooms above us sounded like a marching band every night until midnight. The walkout room was convenient for accessing the vehicle though. The mattress was vintage- likely came with construction of hotel. Pillows were lumpy. BRING YOUR OWN PILLOWS!!
Overall fun family trip… don’t expect a fancy room. But it had a fridge and microwave which is convenient for snacks.
by A verified traveler from Toronto
Posted 30 Apr 2024
The kids enjoyed the waterpark, but the motel itself is dated, dirty, and has ants. Multiple rooms in our group suffered with an ant infestation. Ants were crawling on them while they were sleeping. No fitness center. Our room wasn’t cleaned once in our three night stay. The cleaner left a note to say they couldn’t clean because we had “personal items” on the bed. Our daughter had a sweatshirt on the bed. We will not be returning.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by Guest Services , Hotel Management
Thank you Ivana for your rating. We hope to see you and your family again soon for some more fun!
by A verified traveler
Posted 29 Apr 2024
I like how rhey have the waterpark hotel restaurants and arcade all in one and an outdoor play space
Comment from Hotel Management
3 May 2024 by Guest Services, Hotel Management
Thank you Sarah for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you and your family again soon for some more fun!
by A verified traveler
Posted 29 Apr 2024
Economical experience. Not the best best but far from the worst. Kids enjoyed it.
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Hello, Christopher. Thanks for your review and rating! We hope to welcome you back again soon!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by Guest Services., Hotel Management
Thank you Robin for the great rating. We hope to welcome you back soon.
by A verified traveler
Posted 27 Apr 2024
Great place to stay considering Niagara Falls is not all that as portrayed online or by marketing. The staff is great and really helpful, I would recommend this spot to anyone. The waterpark is surely small and simple but does justice for children. My 10yr old daughter enjoyed it. Thank you Wendy at front desk, Lolita as well! Boston Pizza and Fields has decent food, the parking fee as others complain about is not that serious, I rather pay for safety.
Comment from Hotel Management
27 Apr 2024 by Guest Services., Hotel Management
Thank you Alexa for the wonderful review. We are pleased that you enjoyed your stay and that our staff were helpful and kind. We will be sure to pass along your appreciation. We look forward to welcoming you back again in the future.
