Ratings based on 519 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Birmingham
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Adam, Hotel Management
Thank you very much for your lovely review
by A verified traveler
Posted 2 Jun 2024
This place really has thought of the children first making a wonderful family holiday location. Little touches in the rooms, in the activities and throughout made it feel like the children were truly welcome and they had a wonderful time. The beach is so close and the borrow a beach toys box is genius and saves money and the environment. So much to do we were sad to come home and would definitely book again.
Comment from Hotel Management
3 Jun 2024 by Adam, Hotel Management
Thank you so much for your lovely review and honest feedback.We are so happy to hear you all enjoyed your holiday and we wish to see you again.Don't forget to sign up to our loyalty program its free to sign up.Kind regards
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Adam - Reception Manager, Hotel Management
Good Morning Wendy,Thank you for taking time post a review.I really appreciate the score you have given and look forward to welcoming you back in the future.Kind regardsAdam
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
31 May 2024 by Adam, Hotel Management
Thank you for your lovely Feedback.
by A verified traveler
Posted 10 Apr 2024
Excellent in every way
Comment from Hotel Management
14 Apr 2024 by Adam, Hotel Management
Good Afternoon Rory,Thank you for your review and happy to hear we met you expectations in every way.I hope to see you in the future. Please remember to sign up to our loyalty scheme via our website to gain points for spending at the hotel.
by A verified traveler
Posted 7 Apr 2024
We came for a family break and stayed for 3 days.
The staff were so friendly and helpful which made it a nice atmosphere.
We really loved how it’s completely set up for children, this definitely took the stress of parenting off us.
We really loved the cookie and milk before bed.
I would recommend this hotel to a friend but advise to only stay for a short period of time.
Comment from Hotel Management
11 Apr 2024 by Adam, Hotel Management
Good Afternoon Lauren,My last responsive was deleted because i included my email address. If you wish to discuss your feedback with me directly please call the hotel and ask for the reception manager email address.Kind regardsAdam
by A verified traveler
Posted 24 Mar 2024
Very kid friendly. The staff were very nice. The facility is a little old, the floors creak when you walk, and the most difficult part is the amount of unnatural fragrance they have in the room -- I assume to cover any dank smells. My family is very sensitive to these kinds of unnatural, chemical smells. Literally, my tongue hurt all night.
Comment from Hotel Management
7 Apr 2024 by Adam, Hotel Management
Thank you for your lovely words,We do place our Gaia Awakening Diffusers in each room as Gaia is our own spa brand that uses natural ingredients. This acts as a way for guests to see our products in action along with having a enjoyable smelling room.Kind regards
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
7 Apr 2024 by Adam, Hotel Management
Thank you for taking the time to complete the survey about your stay at The Esplanade Hotel. We always appreciate hearing feedback about the experience that we provide, your comments are always shared with our team.We will always work hard to improve our guests experience and thank you for providing feedback which allows us to implement any necessary changes. We hope to see you at The Esplanade Hotel again soon!Kind regards,AdamReception ManagerThe Esplanade Hotel
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
7 Apr 2024 by Adam, Hotel Management
Thank you for taking the time to complete the survey about your stay at The Esplanade Hotel. We always appreciate hearing feedback about the experience that we provide, your comments are always shared with our team.We will always work hard to improve our guests experience and thank you for providing feedback which allows us to implement any necessary changes. We hope to see you at The Esplanade Hotel again soon!Kind regards,AdamReception ManagerThe Esplanade Hotel
by A verified traveler
Posted 25 Dec 2023
Sadly not the experience we had hoped for.
