Ratings based on 443 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Shopping centers were close by. On a disappointing note, a couple of roaches paid a visit. Recommend getting a professional exterminator to treat the rooms.
by A verified traveler
Posted 23 May 2024
We would like to see some cooking ware and eating wares. One chair for two isn't cool. The chemicals used on the floor was sticky after drying they are using too much or nit following the instructions on the chemicals. However, tgey dud come back too clean the floors.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Lee, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
by A verified traveler
Posted 19 Apr 2024
Old in need of updating
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Edward, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler
Posted 29 Oct 2023
by A verified traveler
No staff or check in after 11 PM
Posted 21 Oct 2023 on HotelsThis needs to be refunded. When I got to the hotel last night there was no front desk staff at all. I waited around for hours before giving up and going somewhere else.
Comment from Hotel Management
22 Oct 2023 by Hotel Management , Hotel Management
Dear Paul, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Please don't hesitate to reach out to us at the hotel for any further queries. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2023
It was not at all like what was online. Door was ajar and very old and smoky - filthy - we had already checked in, but we immediately left and went to a Marriott close by. I would take this site off of your listings.
Comment from Hotel Management
1 Oct 2023 by Hotel Management, Hotel Management
Dear Julie Knight, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 19 Aug 2023 on Hotels
by A verified traveler
Posted 25 Jul 2023
The staff had turned my AC on full before I checked in. I WAS SO GRATEFUL!!!
I probably won’t choose this property again because. I felt the unsafe. There were lots of people milling around the property who did not look like they were clients. Seriously -I thot there could be some dealing going on
Comment from Hotel Management
30 Jul 2023 by Hotel Management, Hotel Management
Dear Alexandra, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you were pleased with the staff for the air conditioner being turned on before you arrived. However, we are sorry you feel unsafe with the people milling around the property. Our top priority is our guests and employees' safety and security, and we work closely with the local police department to keep our guests safe and secure during their stay. We also don't encourage illegal activities within our premises, so we appreciate you bringing this concern to our attention. We are very sorry this occurred during your stay, and we hope these isolated issues will prevent you from returning.Sincerely,Hotel Management
by A verified traveler
Posted 18 Jul 2023
The folks at the office desks were very polite and helpful.
