Ratings based on 368 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Leeds
Posted 12 Jun 2024
My bedroom window was smashed and there was a loud buzzing sound outside the room that was disturbing
by A verified traveler
Posted 7 Jun 2024
Comfortable, clean and peaceful.
Staff who checked me in was very patient and professional
Comment from Hotel Management
7 Jun 2024 by The Mercure Team - Newport, Hotel Management
Dear Aurelia,Thankyou for your review and feedback we are glad you enjoyed your stay and found the staff helpful. We hope to see you again soon.Kind regardsMercure Newport
by A verified traveler
Posted 3 Jun 2024
Hotel room is very clean. But hotel hasn’t provide refrigerator in the room. It isn’t convenient.
Comment from Hotel Management
4 Jun 2024 by The Mercure Team - Newport, Hotel Management
Dear Wai,Thankyou for your review and feedback, we are glad you had a great stay. With regards to the refrigerator they are only supplied to our privilege rooms and suites. We hope to see you again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 3 Jun 2024
It's right in the middle of the city center yet secluded. There's easy access to stores and restaurant. It is a very safe area and the staff has been extremely kind and welcoming.
Comment from Hotel Management
4 Jun 2024 by The Mercure Team - Newport, Hotel Management
Dear Aisha,Thankyou for your review and feedback, we are glad you had a great stay and found the location good and the staff friendly. We hope to welcome you again soon.Kind regardsMercure Newport
by A verified traveler
Posted 2 Jun 2024
Arrived at checkin only to be told that the facilities which had been advertised and for which I had paid to use - the bar and restaurant - were closed because they were hiring it to a private party. So hotel residents were not allowed to use the hotel facilities - totally disgraceful especially as no alternative or compensation was offered.
Comment from Hotel Management
4 Jun 2024 by The Mercure Team - Newport, Hotel Management
Dear Neil,Thankyou for your review and feedback. We're sorry you felt disappointed with the private hire of the bar and restaurant however guests were emailed in advance to inform them of this and room service was still available. But we are sorry if this caused any inconvenience.Kind regardsMercure Newport
by A verified traveler
Posted 27 May 2024
Great staff and location, room was lovely and food good too.
Comment from Hotel Management
30 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Simone,Thankyou for your review and feedback, we are glad you had a great stay and hope to see you again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 27 May 2024
Parking was easy location fantastic the bar closed very early. Food was nice. The rooms were far too hot. They came very quickly to adjust the air-conditioning for us, but it didn’t seem to make a lot of difference. I think I might have been better, but overall if I was going back to Newport, I definitely stay in the hotel.
Comment from Hotel Management
30 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Carol,Thankyou for your review and feedback, we're glad you had a great stay but sorry about the air conditioning, we have passed that on to maintenance to investigate for you. We hope to welcome you again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 7 May 2024
Hotel was great once you got inside not sure about the surroundings . Had a great view of the river from our bedroom. The pillows were so comfortable. Room a bit hot and couldn’t open the window but apart from that it was great would stay there again
Comment from Hotel Management
13 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Sharon,Thankyou for your review and feedback we are glad you had a great stay and enjoyed the views. Sorry there was an issue with the temperature in the room if this was reported our staff should have been able to assist. We hope to welcome you again soon.Kind regardsMercure Newport
by A verified traveler
Posted 6 May 2024
Very spacious and clean..the room service is superb …the welcoming environment
It would also be nice to have a microwave in rooms as there’s no lunch and dinner at the hotel
Comment from Hotel Management
13 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Ntebaleng,Thankyou for your review and feedback we are glad you had a great stay. The hotel restaurant is open for lunch and dinner everyday. We hope to welcome you again soon.Kind regardsMercure Newport
by A verified traveler from Gillingham
Posted 5 May 2024
Comment from Hotel Management
25 May 2024 by The Mercure Team - Newport, Hotel Management
DEAR STEPHEN Thankyou for your review and feedback, we are glad you had a great stay and hope to welcome you again in the future. Kind regards Mercure Newport
