Ratings based on 514 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
only think is wifi was not working properly.
Comment from Hotel Management
2 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Sadig, Thank you for telling us about your stay at the Red Roof Inn & Suites Newnan. I am glad we earned your 5/5 score. However, please accept our apologies for the Wi-Fi not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Not good!!
Posted 12 Mar 2024 on HotelsCleaning of the elevators and floors is needed. Our bed top cover was badly stained and looked awful. There was pot being smoked up on our third floor from 8 p,m, to midnight and we was gagged by the smell. People also was yelling and kids crying with doors slamming. Not good!
Comment from Hotel Management
13 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Newnan. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were unsatisfied with unclean elevators also floor, stained bed cover, odor of the room and noise disturbance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Denero,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Suites Newnan. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Stewart, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWNAN and I welcome your 3/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
13 Jan 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Raymond, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWNAN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWNAN and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
I wouldn’t book this hotel for my worst enemy
Posted 7 Jan 2024 on HotelsHorrible customer service. I checked and when I returned 5 hours later I was questioned if I had a reservation as I attempted to use the disgusting elevator. The linen was so filthy, I had to buy a comforter, pillows and bath towels.
Comment from Hotel Management
10 Jan 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Jevon,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES NEWNAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff, the lack of cleanliness of the linen and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
28 Dec 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Casey, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWNAN. It’s disappointing to see you were displeased with your stay, resulting in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
25 Nov 2023 by Kamaria RediResponse Specialist, Hotel Management
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWNAN and I appreciate your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Nov 2023
Room was dirty and if you didn't request a refund within 15 minutes, you were denied. Filthy bathroom, beds, and no toiletries provided. Pet friendly which is good, but dog poop all over the grounds. I wouldn't stay there again.
Comment from Hotel Management
23 Nov 2023 by Kamaria RediResponse Specialist, Hotel Management
Dear Christine,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES NEWNAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, bathroom, and the other issues highlighted which hindered your stay. As per policy, we advise our pet owners to be considerate and clean up after your pet. However, it seems like this is not being honored. Nevertheless, we appreciate your feedback as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
