Ratings based on 621 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Low price, convenient, clean, good area. Nice staff.
Comment from Hotel Management
1 Jun 2024 by Best Western Shenandoah Inn, Hotel Management
Thank you for your review we are glad to hear that you enjoyed your stay with us again and hope to serve you again in the future!
by A verified traveler
Posted 31 May 2024
The room had roaches in it
Comment from Hotel Management
31 May 2024 by Best Western Shenandoah Inn, Hotel Management
We are so sorry to hear that your room was not up to our standards! We will look into this problem and ensure that this case will never be repeated.
by A verified traveler
Posted 19 May 2024
It was a great experience
Comment from Hotel Management
20 May 2024 by Best Western Shenandoah Inn, Hotel Management
Thank you for leaving a kind review! We are glad to hear that you enjoyed your stay with us and look forward to serving you again!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Best Western Shenandoah Inn, Hotel Management
Thank you for leaving a kind review! We appreciate your feedback and hope to serve you again!
by A verified traveler
Posted 7 May 2024
I love the rooms, especially their walk-in shower. The area is very quiet. There are dining options very close by and shopping. The staff was great. I will return.
Comment from Hotel Management
7 May 2024 by Best Western Shenandoah Inn, Hotel Management
We are so glad to hear that you enjoyed your stay with us here at Best Western Shenandoah Inn and look forward to serving you again in the future!
by A verified traveler
Posted 2 May 2024
The only issue we had was with the a/c. It was making very loud noise every time it came on.
Comment from Hotel Management
7 May 2024 by Best Western Shenandoah Inn, Hotel Management
We apologize to hear that your stay with us was ruined by the A/C unit in the room you were staying in. We will look into replacing the unit that was in your room so that future guests do not encounter this problem, thank you for bringing it to our attention!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
16 May 2024 by Best Western Shenandoah Inn, Hotel Management
We are glad to hear that your stay with us was enjoyable and look forward to potentially serving you again in the future!
by A verified traveler
Posted 21 Apr 2024
We really enjoyed our stay here.
Comment from Hotel Management
21 Apr 2024 by Best Western Shenandoah Inn, Hotel Management
We are glad to hear that you enjoyed your stay with us! We hope to serve you again in the future!
by A verified traveler
Posted 17 Apr 2024
Very good bed and very clean although older room. Staff was friendly and accommodating.
Comment from Hotel Management
17 Apr 2024 by Best Western Shenandoah Inn, Hotel Management
Thank you for leaving a kind review we look forward to serving you again in the future!
by A verified traveler
Posted 16 Apr 2024
The best part about this Best Western property was the manager and front desk staff.
THE ROOMS ARE FILTHY AND IN POOR CONDITION. The first room we were in had brown stains on the sheets, dirty towels, tiny hairs all over the toilet, mold in the shower, and the toilet didn’t properly flush. After making the front desk aware of the room condition, they said they couldn’t give us a refund because we booked through a 3rd party (Expedia) so they moved us to another room. That room was also terrible. My husband and I didn’t want to try a 3rd room because we figured all of them were going to be filthy. We spent an hour and half cleaning the room so we could at least sleep there for the night. The shower floor was terribly stained and the water in the shower drained very slowly and puddled in the middle (we had to wear water shoes in the shower). There were stains on the headboard, the doors and the walls. The fridge had hair in it and bits of food from previous guests. I wiped down the seal of the fridge with a Clorox wipe and the wipe was black. There are too many gross things we saw in the rooms to name them all, but I did take pictures to show the front desk staff.
The manager was horrified at the condition of the rooms and contacted the property owner to issue a refund.
Comment from Hotel Management
17 Apr 2024 by Best Western Shenandoah Inn, Hotel Management
We are so sorry about your experiences here and apologize about the terrible service you were provided, we are glad that you were able to get a refund and hope that you choose us if you stay in Newnan again so we have a chance to do better!
