Ratings based on 550 Verified Reviews

3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 18 Feb 2020 on Hotels
Always great stay, good location, great food, friendly staff, had a good night sleep, lovely rooms and comfortable beds.
4 out of 5
by A verified traveler

Posted 17 Dec 2019
Very old looking hotel which is due a refurb in 2020. Staff were good. would dI book again...yes I would.
3 out of 5
by A verified traveler from Denbighshire

Posted 2 Dec 2019
Comfortable Bed. Room very small. Public areas shabby, carpets threadbare. Breakfast service poor but quality of food OK. Overall overpriced for the quality on offer.
Comment from Hotel Management
10 Dec 2019 by Reception Team, Hotel Management
Thank you for your feed back, we are looking forward to renovations in the new year which will address these issues. Our sincere apologies. With Kind Regards Reception Team
1 out of 5
by A verified traveler

Posted 1 Dec 2019 on Hotels
Terrible
Comment from Hotel Management
10 Dec 2019 by Reception, Hotel Management
Thank you for your feedback With Kind Regards Reception Team
4 out of 5
by A verified traveler from Biggleswade

Posted 18 Nov 2019
The property is set in a good location ,good parking facilities and very welcoming staff ,foid was good and rooms were clean and tidy as was hotel . There was nothing to dislike we will be staying there again.
Comment from Hotel Management
24 Nov 2019 by reception team, Hotel Management
Thank you for your feed back, we look forward to your next stay with us With Kind Regards Suzan Reception Team
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Nov 2019 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Nov 2019 on Hotels
5 out of 5
by A verified traveler

Posted 10 Nov 2019
The friendly staff made us feel most welcome. Bar food was excellent.
Comment from Hotel Management
10 Nov 2019 by reception, Hotel Management
Thank you for your feed back we are delighted you enjoyed your stay with us and look forward to your return. With Kind Regards Suzan Reception Team
2 out of 5
by A verified traveler

Overpriced and very tired!

Posted 6 Nov 2019 on Hotels
This hotel has definitely seen better days. The carpets both in public and bedrooms are worn, and gives a poor impression of the place. The plumbing in the bathroom was terrible and the shower and bathroom suite would have been modern in the 1970s. It certainly is not value for money and I was pleased to leave after spending 2 nights there on business. Breakfast was good, but you felt you were imposing on the staff by interrupting their private chats to ask to order some coffee.
Comment from Hotel Management
10 Nov 2019 by reception, Hotel Management
Thank you for your feed back, we are looking forward to renovations in the new year to bring the hotel back to glory of the 18th century building. Our apologies re breakfast this is not our normal standard of service, I will pass this on to our Operations Manager. With Kind Regards Reception Team
2 out of 5
by A verified traveler

Grotty

Posted 6 Nov 2019 on Hotels
Food was Terrible room smelt of smoke And was disgusting, the bed was like an Ironing board.
Comment from Hotel Management
10 Nov 2019 by reception, Hotel Management
Thank you for your feed back, I will pass your comments on to both the kitchen and housekeeping, guests are not allowed to smoke in the hotel. With Kind Regards Reception Team
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