Ratings based on 417 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Very pleasant stay. Service was good. Sraff was very friendly. Maybe next time we use swimming pool.
by A verified traveler
Posted 6 May 2024
Terrible. Never had such bad customer service. Checked out at 11am and went to go for a swim. Was told at 11.05am that we couldn’t use the pool as we had just checked out. Asked if we just just shower as we hadn’t in our room. Was refused. Spoke to duty manager who also said no. Worst customer service I’ve ever experienced in any setting. Had to drive home >200 miles without a shower. Will never go near this place again. Staff worse than Ryanair’s.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
I stayed one night and used the spa the next day. The hotel is nice but it’s the staff that made the entire experience one that I will definitely repeat. The food was really good, had the filet with sides. I can’t stress enough how incredible the staff are.
by A verified traveler
Posted 23 Apr 2024
Warm welcoming friendly and attentive staff, very comfortable room, well positioned and attractive grounds with excellent food in a relaxed dining area with a quiet bar nearby.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Parking was ok, might benefit from introducing marked spaces as people were parked in a way that took up 2 spaces
by A verified traveler
Posted 2 Apr 2024
My partner and I stayed for Easter. This was our 2nd visit. I upgraded to a Junior suite. The room itself was spacious and very clean. The shower in our room didn't have much pressure however there was also a bath in which we did use. The cost for 2 nights was £485 with breakfast. The staff are very attentive and there is a nice court yard and bar inside. The prices there was standard however there is a service charge which in hindsight we should asked to be removed. On 3 occasions when signing for our drinks bill there was other thing on it which wasnt hours, this attention detail griped me on a. little. Our meals were beautiful both nights and you must try the steak it was excellent. The reason why we booked this was for the spa and on our second day my partner called the spa to book a slot, we were told it was £70 per person for 2 hours, our mouths dropped and we said we are not paying this type of money as you would have thought the spa facilities were part of the cost of your stay and they weren't. You could use the gym. Overall our stay was lovely, but a bit of a let down with the spa and little things.
