Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The guy who checked us in was lovely, other than that the staff in reception were either rude or unhelpful. We were given a complimentary late check out and the next morning two members of staff argued with us that we hadn’t. Didn’t end up paying for it but doesn’t feel like the customer is priority. During check in we had to wait a long time as the lovely guy was on his own. At least 3 staff members saw the queue and ignored it and left him to it.
Comment from Hotel Management
1 Jun 2024 by Ben Robinson- Guest service manager , Hotel Management
Dear Sarah, Thank you for taking a moment of your time to provide us with some feedback on your stay. I am very grateful for your kind words about the team member that was working on reception when you arrived and I will be reviewing our rotas to see who it was to ensure they get the recognition they deserve. I apologise for the long wait times during check in and for the confusion with your complimentary late check out. These are both areas I will be looking into and speaking to the relevant team members to ensure none of our future guests experience similar situations. On behalf of the entire Sandman Signature Newcastle team I would like to thank you for choosing to stay with us and for bringing your concerns to our attention. We are constantly working to improve the service we provide and feedback such as yours is invaluable as we continue on this endeavor.Kind regards,
by A verified traveler
Posted 26 May 2024
Stay was perfect for two nights in Newcastle, room was nice, only problem was room wasn't turned over after first night, my partner couldn't make the trip so just used the extra towels on the second morning.
Comment from Hotel Management
26 May 2024 by Lauren | Guest Service Agent , Hotel Management
Dear Iain, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us in Newcastle. We apologize for any inconvenience caused by the room not being turned over after the first night. Our housekeeping services are provided on a request basis to ensure your privacy and comfort. Should you need housekeeping during your next stay, please don't hesitate to let us know. We're glad the extra towels were helpful, and we hope to welcome you and your partner for a more seamless experience in the future. Safe travels!Best Wishes,
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 9 May 2024
Excellent location and lovely hotel.
Comment from Hotel Management
10 May 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Stefan,Thank you very much for your kind words!We really appreciate when guests take time out of their day to leave us some feedback. I am glad to see you enjoyed our location and found our hotel lovely. It was a pleasure having you stay with us and we hope to welcome you back with us again soon!Best Wishes,
by A verified traveler
Posted 29 Apr 2024
The hotel itself was very nice, just woke early to the building work at the back of hotel
Comment from Hotel Management
30 Apr 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Phil, Thank you for your feedback! We're glad to hear that you found the hotel very nice. However, we apologize for any inconvenience caused by the early morning noise from the building work at the back of the hotel. We understand how important a peaceful stay is, and we appreciate your understanding. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon.Best Wishes,
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Lauren - Guest Service Agent, Hotel Management
Dear James, Thank you for your lovely review! We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there's anything specific you'd like to share with us please don't hesitate to let us know. We hope to welcome you back again in the future!Best Wishes,
by A verified traveler
Posted 21 Apr 2024
Superb hotel only one problem we never got fed in hotel as staff we're not up to task . breakfast awesome and yes it's an amazing place ..
Comment from Hotel Management
22 Apr 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Mark, Thank you for your kind words about our hotel and the breakfast experience. We're delighted to hear that you found our hotel superb and enjoyed the awesome breakfast. However, we're truly sorry to hear that you encountered difficulties with the service from the restaurant staff during other meals. Providing excellent service is important to us, and we apologise for any inconvenience this may have caused. Your feedback is valuable, and we'll address this issue with the relevant team to ensure a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back for another amazing stay.Best Wishes,
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Nick, Thank you for your review! We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there's anything specific you'd like to share with us please don't hesitate to let us know. We hope to welcome you back again in the future!Best Wishes,
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Leah, Thank you so much for your glowing review!We are glad to hear that you enjoyed your stay with us and we hope we get to welcome you back with us again in the near future! Best Wishes,
by A verified traveler from Irvine
Posted 1 Apr 2024
The staff were very helpful and friendly, especially in the dining room at breakfast.
Comment from Hotel Management
2 Apr 2024 by Molly - Guest Service Agent , Hotel Management
Hello John, Thank you for taking the time to leave us such a glowing review! We are so pleased to hear our staff were a highlight of your stay and your kind words will be passed on to them. We hope to welcome you back in the future for another fantastic stay. Best wishes,
