Ratings based on 973 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Lovely welcome, room and breakfast.
Comment from Hotel Management
13 Jun 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay with us at the Hilton Garden Inn Sunderland. Our team work’s hard to ensure every guest has a memorable experience with us. We look forward to welcoming you back with us soon. Kind Regards,
by A verified traveler
Posted 4 Jun 2024
This property was amazing! Staff was friendly and the facilities were super clean
Comment from Hotel Management
5 Jun 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay with us at the Hilton Garden Inn Sunderland. Our team work’s hard to ensure every guest has a memorable experience with us. We look forward to welcoming you back with us soon. Kind Regards
by A verified traveler
Posted 1 Jun 2024
This hotel was a gem, close enough to walk to all the city center amenities, pubs, clubs and shops, and the metro station a stones throw away.
We were glad we picked it, and would highly recommend it to friends and family
Comment from Hotel Management
3 Jun 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards,
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
3 Jun 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards,
by A verified traveler
Posted 27 May 2024
Ovrall I enjoyed my stay but I would recomand for breakfast to have option for vegetarian and also fried or boiled egss.
Comment from Hotel Management
3 Jun 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Dear Guest, Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and found the hotel to your liking. I will be sure to pass your feedback over to our team. We look forward to welcoming you back again in the not so distant future.
by A verified traveler
Posted 20 May 2024
Good friendly staff bit dated rooms in need of a refurbishment.
Comment from Hotel Management
21 May 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay with us at the Hilton Garden Inn Sunderland. Our team work’s hard to ensure every guest has a memorable experience with us. We look forward to welcoming you back with us soon.Kind Regards
by A verified traveler
Posted 12 May 2024
I was very happy with my stay. I was here for a run. I had a nice meal which was needed. I was particularly impressed at guest laundry at no extra cost. The staff were friendly and helpful. I asked for a small extension to my check out time and this was not a problem. This was extremely helpful as it enabled me to change after my run. I would definitely stay here again
Comment from Hotel Management
16 May 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Dear Gues,Thank you for your great review. We are delighted that you enjoyed your stay with us and found the hotel to your liking. We look forward to welcoming you back again in the not so distant future.Kind regards,
by A verified traveler
Posted 2 May 2024
Great location if you’re there to watch a match
Comment from Hotel Management
16 May 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon.Kind Regards,
by A verified traveler from Banchory
Posted 13 Apr 2024
Great view
Comment from Hotel Management
13 Apr 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards,
by A verified traveler
Posted 2 Apr 2024
Great location for going to football at Sunderland. Helpful staff and comfortable facilities.
Comment from Hotel Management
4 Apr 2024 by Christopher Harmieson Guest Relations Manager , Hotel Management
Dear guest, Thank you for your fantastic review. We are delighted that you enjoyed your stay with us and found the hotel to your liking. We look forward to welcoming you back again in the not so distant future.Kind regards,
