Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
The leisure centre was great. The swimming pool was clean, although the water could have been just slightly cooler. Happy hour in the bar Sunday to Thursday was a pleasantry, with £3 beers. The hotel is in a great location and close to lots of good value restaurants. Hotel staff were very helpful.
Comment from Hotel Management
10 May 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your lovely review, we're really pleased you enjoyed your stay with us and found our staff so helpful. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 18 Apr 2024
Very disappointing noise all night very unsafe stay away
Comment from Hotel Management
10 May 2024 by Grand Hotel Sunderland, Hotel Management
We're so sorry you found the hotel to be unsafe. We do have night staff patrolling the property throughout the night and they are more than happy to help with any problems that arise. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 15 Apr 2024
very friendly and super location
Comment from Hotel Management
10 May 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your high rating, we're really pleased you enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 7 Apr 2024
Excellent hotel, excellent staff. Very well recommended. Nice area of North East as well. Enjoyed my brief stay
Comment from Hotel Management
10 May 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your review, we're really pleased you enjoyed your stay with us and liked the area of Seaburn. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 1 Apr 2024
Booked last minute for an overnight stay on the bank holiday weekend with friends. Clean, comfortable & convenient. Met our needs, would be happy to book in here again for an overnight stay.
Comment from Hotel Management
10 May 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your review, we're really pleased you enjoyed your stay with us and we look forward to welcoming you back again. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Grand Hotel Sunderland, Hotel Management
We're pleased you enjoyed your stay with us. We hope to welcome you back again soon. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 25 Mar 2024
We had a nice, spacious room and we enjoyed our meal in the restaurant. Staff were all pleasant and helpful and the pool was lovely.
Comment from Hotel Management
13 Apr 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your kind review. We're pleased you enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your review of our hotel. We hope to see you again soon. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 28 Feb 2024
Rooms need updating
pool good clean areas
Good choice for Breakfast but cooked breakfast was cold
Comment from Hotel Management
12 Mar 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your positive review. We're glad you enjoyed our pool and leisure club. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 25 Feb 2024
Would like a refund please, check in time was 4pm got our room no bother, got in no remote for tv so had to go down , he says he couldn't find the remote for the tv that was in our room , he had to speak to manger to change rooms waited nearly half an hour , moved rooms we got downgraded to single room which we had already payed for a standard double , we weren't happy so another half an wait for another room which was ok, just think absolutely disgrace the time we waited about, had a table booked for 5.30 for food which we had to cancel as didn't get sorted in to another room till 6pm,
Comment from Hotel Management
12 Mar 2024 by Grand Hotel Sunderland, Hotel Management
We're so disappointed to read you did not enjoy your stay with us and that you had to cancel your dinner reservations. We will ensure the relevant departments are made aware so we can improve in the future. Kind Regards, Katharine Swann, Front of House Manager
