Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 22 May 2024
24 hour check in with efficient service especially as I arrived in the early morning from a delayed flight
Comment from Hotel Management
23 May 2024 by Natalie, Hotel Management
Good morning Stephen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie
by A verified traveler
Posted 20 May 2024
Close to the airport. Value for money
Comment from Hotel Management
23 May 2024 by Natalie, Hotel Management
Good morning Maureen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie
by A verified traveler
Posted 15 May 2024
Needs refurbishing
Comment from Hotel Management
16 May 2024 by Natalie, Hotel Management
Good afternoon Graeme,Thank you for taking the time to leave us your feedback, i will make sure your comments are passed on to make improvements.Kind RegardsNatalie
by A verified traveler
Posted 14 May 2024
Friendly helpful staff, drinks prices at bar and expensive , room was far too hot on arrival and still after leaving the window open.we all struggled with sleep. Food however was good and good value
Comment from Hotel Management
14 May 2024 by Natalie, Hotel Management
Good afternoon Iain,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie
by A verified traveler
Posted 14 May 2024
It’s a property right in front of the Newcastle airport terminal.
Comment from Hotel Management
14 May 2024 by Natalie, Hotel Management
Good afternoon Stephen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie
by A verified traveler
Posted 10 May 2024
Looking a but dated, no toilet rool holder on bathroom
Comment from Hotel Management
14 May 2024 by Natalie, Hotel Management
Good afternoon Brenda,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie
by A verified traveler
Posted 4 May 2024
Hotel very tired and in need of maintenance. Lights not working in our room and very shabby. Young team of staff appeared to be overstretched. Food in the restaurant was awful-worst Sunday carvery I’ve ever had. Location ideal for easy access to the airport but Corporate Management need to invest money to bring it up to two/three star condition. It’s currently 0 star rating.
Comment from Hotel Management
7 May 2024 by Natalie, Hotel Management
Good afternoon Kay,Thank you for taking the time to leave us your feedback, i am very sorry to hear that your experience here with us with below standard, your comments will be passed on to management to overview.Kind RegardsNatalie
by A verified traveler
Posted 2 May 2024
The floor was soaking but it was such a late checkin we just got into bed. But we could not walk on the carpet without putting our shoes on. This had not just happened as it smelt when we walked in.
Comment from Hotel Management
3 May 2024 by Natalie, Hotel Management
Good morning Karen,I am so sorry to hear that you had such a bad experience and that the room was not to standard. We have since looked into this and have now began the repair and requested the replacement on the carpet.Again please do accept my apologies.Kind RegardsNatalie
by A verified traveler
Posted 28 Apr 2024
Fresh clean bathroom- cosy bed - fridge, fan - quiet / great value for money.
Comment from Hotel Management
30 Apr 2024 by Natalie, Hotel Management
Good afternoon Beryl,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie
