Ratings based on 983 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Looking a but dated, no toilet rool holder on bathroom
by A verified traveler
Posted 4 May 2024
Hotel very tired and in need of maintenance. Lights not working in our room and very shabby. Young team of staff appeared to be overstretched. Food in the restaurant was awful-worst Sunday carvery I’ve ever had. Location ideal for easy access to the airport but Corporate Management need to invest money to bring it up to two/three star condition. It’s currently 0 star rating.
Comment from Hotel Management
7 May 2024 by Natalie, Hotel Management
Good afternoon Kay,Thank you for taking the time to leave us your feedback, i am very sorry to hear that your experience here with us with below standard, your comments will be passed on to management to overview.Kind RegardsNatalie
by A verified traveler
Posted 2 May 2024
The floor was soaking but it was such a late checkin we just got into bed. But we could not walk on the carpet without putting our shoes on. This had not just happened as it smelt when we walked in.
Comment from Hotel Management
3 May 2024 by Natalie, Hotel Management
Good morning Karen,I am so sorry to hear that you had such a bad experience and that the room was not to standard. We have since looked into this and have now began the repair and requested the replacement on the carpet.Again please do accept my apologies.Kind RegardsNatalie
by A verified traveler
Posted 28 Apr 2024
Fresh clean bathroom- cosy bed - fridge, fan - quiet / great value for money.
Comment from Hotel Management
30 Apr 2024 by Natalie, Hotel Management
Good afternoon Beryl,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie
by A verified traveler
Posted 25 Apr 2024
Very small twin beds.
Comment from Hotel Management
30 Apr 2024 by Natalie, Hotel Management
Good afternoon Una,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie
by A verified traveler
Posted 23 Apr 2024
Run down
Comment from Hotel Management
30 Apr 2024 by Natalie, Hotel Management
Good afternoon Derek,Thank you for taking the time to leave us your feedback.Kind Regards Natalie
by A verified traveler
Posted 8 Apr 2024
Cheaper of the two airport hotel options when I booked. Room was clean, bed comfortable, staff were friendly and helpful.
Comment from Hotel Management
9 Apr 2024 by Natalie, Hotel Management
Good afternoon Simon,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold
by A verified traveler
Posted 8 Apr 2024
This was so terrible and sketchy we left immediately and went across the street. Avoid this place! The elevators didn’t work, neither did the wifi. The room had wood blocks holding up the bed. It was a nightmare.
Comment from Hotel Management
9 Apr 2024 by Natalie, Hotel Management
Hi Dayna,Thank you for taking the time to leave us your feedback, i am very sorry that you had a bad experience with us. I will certainly look at the room you where booked with. One of our lifts is waiting on a part which is a safety part so we cannot use it.I will certainly use the details above to pass on the relevant departments to look into.Kind RegardsNatalie
by A verified traveler
Posted 6 Apr 2024
Great Staff
Comment from Hotel Management
9 Apr 2024 by Natalie, Hotel Management
Good afternoon Ronald,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold
by A verified traveler
Posted 5 Apr 2024
Needs updating
Comment from Hotel Management
9 Apr 2024 by Natalie, Hotel Management
Good afternoon Mark,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold
