Ratings based on 981 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Karen, Hotel Management
Thanks for you score Sabrina. We look forward to seeing you again soon.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Charlotte, Hotel Management
Hi Rajat, Thanks so much for your review. We hope to see you again soon.
by A verified traveler
Posted 11 Mar 2024
We loved the property and will definitely be staying again. Very friendly staff and very clean room.
Comment from Hotel Management
15 Mar 2024 by Charlotte, Hotel Management
Hi Matthew, Thank you for your review. We are very glad to see you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Karen, Hotel Management
Hi IanThanks for your great review.
by A verified traveler
Posted 29 Feb 2024 on Wotif
Staff were excellent
Comment from Hotel Management
5 Mar 2024 by Karen, Hotel Management
Hi DonaldThanks for your comments on our staff
by A verified traveler
Posted 25 Feb 2024 on Wotif
Comment from Hotel Management
5 Mar 2024 by Karen, Hotel Management
Hi DavidThanks for your review.
by A verified traveler
Posted 24 Feb 2024 on Lastminute
Room was smaller then thought
Also no hot water for showering
Disappointed had to pay extra for parking
And no after hours room service
Comment from Hotel Management
25 Feb 2024 by Karen, Hotel Management
Hi Melanie, Our apologies regarding the hot water situation. You can get a very limited menu after hours.
by A verified traveler
Posted 18 Feb 2024 on Lastminute
Old and very run down. The bathrooms were relics and there were unsettling splash marks on the walls and carpet.
Comment from Hotel Management
5 Mar 2024 by Karen, Hotel Management
Dear ElizabethPlease accept our apologies for the state of your room. I have passed your comments on to our housekeeping department
by A verified traveler
Posted 15 Feb 2024 on Wotif
The place is fine to stay in, and the staff are fantastic. I did feel unsafe at night walking home from a harbour cruise - lot's of noise, loud cars cruising around, etc. But to be fair I had no trouble.
Comment from Hotel Management
17 Feb 2024 by Karen, Hotel Management
Hi Michael, Thank you for your comments. Newcastle has a very vibrant nightlife.
by A verified traveler
Posted 11 Feb 2024
Overall was good!
Comment from Hotel Management
17 Feb 2024 by Karen, Hotel Management
Hi YujinThanks for your comments
