Ratings based on 269 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The property was newish and modern designed but our rooms were so dusty....we moved a chair and the dusty that came off it was ridiculous. My husband, and myself suffer from a dust allergy so we both didn't sleep well as she kept sneezing. Along with the music from the park across the road was sooooo loud. They had some musician on and the music during the breaks was so loud that our kids couldn't get to sleep. Our shower had mold on the floor corners too. Pretty average experience and won't be recommending or staying at this particular venue again.
by A verified traveler from Canberra, Australia
Posted 27 Apr 2024
Nice place to stay and very central to everything
by A verified traveler
Posted 8 Apr 2024
What an amazing place to stay!.. we will deifnatly stay again beautiful rooms,beautiful food, and fabulous cocktails with a beautiful view looking over newcastle
by A verified traveler
Posted 31 Mar 2024
The hotel had everything you needed and we were really happy with the room which had a beautiful view. The service was a bit more relaxed than what you would expect from a 5 star hotel but it didn’t bother us at all. We’ll be back when we’re in town.
Comment from Hotel Management
31 Mar 2024 by Crystalbrook Kingsley, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room with a beautiful view and found everything you needed at our hotel. We appreciate your understanding regarding the service, and we'll strive to enhance it further. We look forward to welcoming you back next time you're in town
by A verified traveler from Avoca Beach
Posted 22 Mar 2024
lovely hotel that is a nice fitout of an old govt block and well done. very comfortable bed and nice room. The water pressure is not great though
Comment from Hotel Management
31 Mar 2024 by Crystalbrook Kingsley, Hotel Management
Thank you for your kind words and feedback! We're delighted to hear that you enjoyed our hotel's unique fitout and comfortable accommodations. We apologize for the inconvenience regarding the water pressure and appreciate you bringing it to our attention. We'll address this issue promptly to ensure a more enjoyable stay for our guests in the future. We hope to welcome you back soon for another pleasant experience!
by A verified traveler
Posted 29 Feb 2024
Nicely updated. Very comfortable
by A verified traveler
Posted 26 Feb 2024
Loved how central everything was. Room was stunning
by A verified traveler
Posted 23 Feb 2024
Amazing space in a beautiful historic building. Will be back to take advantage of the dining options next time.
Comment from Hotel Management
29 Feb 2024 by The Crystalbrook Kingsley Team, Hotel Management
We are glad you enjoyed your stay and look forward to hosting you again Karen.
by A verified traveler
Posted 11 Feb 2024
Loved our short stay , would definitely recommend and will be back !
Comment from Hotel Management
29 Feb 2024 by The Crystalbrook Kingsley Team, Hotel Management
Dear Jack, We are pleased to hear you enjoyed your stay at the Crystalbrook Kingsley, we look forward to hosting you again perhaps for a longer stay.
by A verified traveler from BOWRAL
Posted 8 Feb 2024
Whilst the property is lovely and the roof top bar is fantastic, the noise from the pub next door is terrible. When I complained twice about this, I was informed that " we normally warn people on check in" - too late when you have paid for the room!
