Ratings based on 665 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Town centre location with parking
Comment from Hotel Management
13 May 2024 by George, Hotel Management
Dear Viv,thank you for taking the time to review our hotel.Looking forward to your next visit
by A verified traveler
Posted 13 Apr 2024
Excellent position in the town and very friendly and helpful staff.
by A verified traveler
Posted 13 Apr 2024
Very convenient to access main trunk road through Newbury and very close to the town centre. Large carpark behind the hotel. Room was spacious and comfortable, breakfast was great. Excellent value for money.
Comment from Hotel Management
13 Apr 2024 by George, Hotel Management
Dear Craig,Thank you very much for your lovely comments and review.Looking forward to welcome you back.
by A verified traveler
Posted 31 Mar 2024
Room needed a little spruce up , but for the price there is no complaints at all, really happy with what we got for the money . Would stay there again no problem, friendly , easy access to town . Great town . Warm , comfortable ,
Comment from Hotel Management
9 Apr 2024 by George, Hotel Management
Dear Adrian,Thank you very much for your review.We will be very happy to see you again soon.
by A verified traveler
Posted 28 Mar 2024
The secret garden & friendly staff
Comment from Hotel Management
29 Mar 2024 by George, Hotel Management
Dear Stephen,We are very pleased to see your satisfaction. Thank you for your score of excellence. Looking forward to welcome you back soon.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
29 Mar 2024 by George, Hotel Management
Dear Gordon,We are delighted with your score.Thank you very much. Hope to see you soon.
by A verified traveler
Posted 18 Mar 2024
Very small bed for a double room
Comment from Hotel Management
29 Mar 2024 by George, Hotel Management
Dear keith,Thank you for taking the time to review our hotel. Speak to us prior to your next visit and we will have the bed issue resolved.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
29 Mar 2024 by George, Hotel Management
Dear Red,Thank you for your lovely score.looking forward to your next visit.
by A verified traveler
Posted 10 Mar 2024
Curtains was mouldy
The lamps were stained
The stair banister wobbly
The carpets was dirty
Tv was small and bad service
Radiators couldn’t turn off
Bathroom was dirty with mould on the ceilings and walls
Comment from Hotel Management
12 Mar 2024 by George, Hotel Management
Dear Danielle,We are very sorry to see your dissatisfaction.We will address all the issues with our team immediately.
by A verified traveler
Posted 2 Mar 2024
Return visit. Friendly reception, lovely large room, excellent breakfast, easy parking with ev charger, good value.
Comment from Hotel Management
8 Mar 2024 by George, Hotel Management
Dear Carole,Thank you for your review and we are always delighted to welcome you back.Hope to see you again soon.
