Ratings based on 357 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Priced right
Comment from Hotel Management
26 May 2024 by Bobby, Hotel Management
Dear Everett,Thank you for proving feedback on your recent stay with us.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
26 May 2024 by Bobby, Hotel Management
Dear Randall,Thank you for proving feedback on your recent stay with us.
by A verified traveler
Posted 14 May 2024
The room we were assigned was absolutely FOUL!!!!! You could actually smell the odor from the room when stood out 10 feet from the open door! The A/C unit was portable & extremely dirty - the wall unit was broke. The bathroom had mold & there were pieces of the ceiling literally hanging down as if mold had eaten through the area. The area the hotel is in is very sketchy!!! Don’t let the pictures fool you - that is NOT the hotel you drive up to!! When we requested a different room or a refund we were informed that since we booked through Expedia there was nothing they could do….the charge would stand!!! Although they did switch us to a different room the next day it was no better. The room didn’t wreak of foul odor but the jacuzzi tub was something I wouldn’t bath an animal in. It had a ring of smagma around the inside that appeared to be left from the previous 10 guests and had never been cleaned in between!!!! I do not usually post poor reviews or any reviews at all but THIS hotel is beyond disgusting!!!!! There’s definitely more items of nastiness & uncleanliness that I could detail but what’s the point - the hotel won’t rectify the situation….once they have your money then it’s “too bad” for the customer!
Comment from Hotel Management
26 May 2024 by Bobby, Hotel Management
Dear Bobbie,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the unacceptable conditions you experienced in your room, including the strong odor, dirty A/C unit, and mold in the bathroom. We understand how frustrating it must have been to encounter these issues, especially after expecting a different experience based on our marketing materials.We want to assure you that we take your feedback seriously and are taking immediate action to address the concerns you raised. We are deep cleaning and disinfecting all rooms, replacing broken A/C units, and addressing any mold or water damage issues. We are also re-training our staff to ensure that our high standards of cleanliness and maintenance are met.Regarding your booking through Expedia, we understand the frustration of being told that we couldn't assist with a refund or room change. We are looking into our policies and procedures to see how we can improve our communication and support for guests who book through third-party platforms.Once again, we apologize for the unacceptable experience you had at our hotel. We hope that you will give us another chance to show you the level of service and cleanliness that we strive for.If you would like to discuss this further or have any additional feedback, please don't hesitate to contact us directly.Sincerely,Bobby
by A verified traveler
Posted 13 May 2024
Upon checking in to our “non-smoking” room there was an ashtray in the room and a very pungent smoke-stained smell to the room. The walls had nicotine streaks running down them and the room was extremely run down. Paint and varnish on the walls and furniture respectively peeling, visible grime, and cigarette burns in the linens. I am aware this is a more budget friendly type of stay, and having stayed at other Days Inn properties in the past they are typically a basic room but clean and maintained at very least. A budget hotel should at bare minimum be clean and have some pride taken in the maintenance of the rooms. This property was not that way, and definitely not as portrayed in the pictures advertising this property. We were staying with others at the same property during this stay and their room was somehow in worse condition with what appeared to be black mould spots in the bathroom and parts of the roof actually falling off leaving a gaping hole. When we took pictures to show the management they seemed unbothered and unaware that this was the state of one of the rooms. I would not recommend anyone stay here and highly encourage they look else where in the town of Newberry for accommodations or in the surrounding counties.
Comment from Hotel Management
26 May 2024 by Bobby, Hotel Management
Dear Hallie,Thank you for sharing your concerns about your recent stay. We apologize for the unacceptable conditions in your room and are taking immediate action to address the issues. We are deep cleaning and disinfecting all rooms, renovating and replacing furniture and linens, and providing additional training to our staff. We value your feedback and would like to invite you to contact us directly to discuss how we can make things right.Sincerely,Bobby
by A verified traveler
Posted 10 May 2024
No comment.
Comment from Hotel Management
26 May 2024 by Bobby, Hotel Management
Dear Randall,Thank you for providing 5/5 rating with your recent stay with us.
by A verified traveler
Posted 9 May 2024
It was ok.
Comment from Hotel Management
10 May 2024 by Bobby , Hotel Management
Dear Randall,Thank you for providing feedback on your recent stay with us.
by A verified traveler
Posted 29 Apr 2024
They have increased boat parking, but they could use more, and I believe they are working on it. When I was out around my boat at 3:30 AM each morning a staff member came by, I liked that. Good camera coverage of the parking lot. Only hotel I feel safe at when fishing Lake Murray. Not the closest but only a 30-minute drive to state park ramp.
Comment from Hotel Management
10 May 2024 by Bobby, Hotel Management
Dear Douglas,Thank you for providing feedback on your recent stay with us. We are glad you had an amazing stay and our staff member were on top of the services. We thank you and look forward to seeing you soon.
by A verified traveler
Posted 19 Apr 2024
It was in much need of repair.It was dirty, it smelled bad and I refused to stay there.
We found accommodations elsewhere.
Expedia seriously needs to reevaluate the photos of this hotel on their website. They are very misleading.
Comment from Hotel Management
24 Apr 2024 by Bobby, Hotel Management
Dear Debra,Thank you for providing feedback on your recent visit with us. We are extremely sorry that we did not meet your expectation, but this is not the standard we aim to achieve. We hope that you would give us another chance to regain your trust with our hospitality services.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Bobby, Hotel Management
Dear Shanna,Thank you for providing feedback on your recent stay with us. We are glad that you had an amazing stay and rated us 5/5.We thank you and look forward to seeing you soon.
by A verified traveler
Posted 8 Apr 2024
My favorite
Comment from Hotel Management
24 Apr 2024 by Bobby, Hotel Management
Dear Shuneka,Thank you for providing 5/5 rating.
