Ratings based on 121 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2023
Need to do a better job of cleaning
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 10 Sep 2023
by A verified traveler
Posted 28 Aug 2023 on Hotels
by A verified traveler
Posted 28 Aug 2023
They need staffing that's going to give great customer service
by A verified traveler
Great Hotel
Posted 21 Aug 2023 on HotelsPlenty of room. Wife loved the jetted bath. Customer Service was great
by A verified traveler
Posted 21 Aug 2023
I always love coming to the Swan
by A verified traveler
Posted 14 Aug 2023
by A verified traveler
Posted 14 Aug 2023
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.
by A verified traveler
Posted 10 Aug 2023
Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.
