Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
The staff that worked in the office were very nice. I had to complain that we had no housekeeping twice. The third time I just said forget it. I waited 15 minutes for ice to come out of the machine and got nothing. On the property we actually saw two people on a mattress on the grass sleeping! It was unbelievable. I will never return. The icing on the cake is we saw a used condem on the floor under the sink in our room.we won’t talk about the 3 people that tried to open our door. I truly believe they just had the wrong room number but each time I opened the curtain and it was then they realized the had the wrong room. I have never in all my years of traveling had such a bad experience. .
by A verified traveler
Posted 15 Jun 2024
noisy, smelly, no running water for a few hours & when water turned back on, brown water was coming out of the faucet and shower. Would never return back here.
by A verified traveler
Posted 10 Jun 2024
One bath towel for four days two people
Toilet lid would not stay up
Small bathroom
Noisy bathroom fan
Lights in stairs not on until late at night
All rooms outdoor access not represented on website
Comment from Hotel Management
12 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, James. The staff and I at the RED ROOF PLUS+ WILMINGTON - NEWARK appreciate your 3/5 score. However, You indicated that the limited amount of bath towels, the faulty toilet lid, and the other highlighted concerns dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
This was the worst and most disgusting hotel I have ever stayed at.
Comment from Hotel Management
10 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Justin,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. I am sorry that your experience did not meet your expectations prompting your 1/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Jun 2024
Couldn't use our key for the door when we came back to our room. People living there which was fine but drugs were going on.
Comment from Hotel Management
8 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Andrea,We are sorry to hear your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
The staff is absolutely amazing! The rooms, not so much. They’re clean and comfortable but the air conditioner was not at all consistent. The bed definitely needs replacing and the bathroom is super small. The hot water only works in the mid afternoon, otherwise it’s ice shower.
Comment from Hotel Management
6 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Elaine,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wilmington - Newark. I am glad to read that you were pleased with our staff and the cleanliness of the room. However, it is disheartening to read that your stay fell short of your expectations as you mentioned that air-conditioner was not consistent, the hot water only works in the mid afternoon and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
At check-in, I was greeted with: “Have you paid for the reservation? We’re full. All unpaid reservations have been cancelled. There are no rooms available.” I planned to pay on arrival, but the credit card was already billed. This is the 1st time I had to pay an additional deposit on the credit card of $100 for possible damages. I hope I get it back.
Comment from Hotel Management
3 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding your reservation, as it pertains to the deposit please reach out to the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Essex
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Bridget, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Kathy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wilmington - Newark and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
