Ratings based on 465 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Just an average hotel with limited amenities. Comfortable rooms & beds and clean.
by A verified traveler
Posted 27 Apr 2024
I slept comfortably
by A verified traveler
Posted 26 Apr 2024
I love Holiday Inn Express. This was the first time I stayed at this particular location. Like all of them it was very clean, nice rooms, super comfy beds.
This location the staff was very, very nice. My only issue was my bathroom sink in room 809 didn’t drain very well. I was only there for the night so not a huge issue but just washing my face before bed and in the morning it filled up very quickly and then took quite a while to drain. Also the Keurig coffee machine in my room didn’t work. I filled it and put the K cup in. It turned on and the light saying it was brewing turned on but nothing happened. I tried twice. I had to catch the shuttle to the airport so I didn’t have time to figure out what was wrong.
Another nice thing was our shuttle driver at 4am saw that the train terminal at the Newark airport had a number of homeless people inside which he felt might be unsafe. Therefore, he decided to drive us directly to our terminals so he could ensure we were all safe. That was nice and very responsible and I really appreciated that he went that extra mile.
Overall it was great like they always are. Thank you.
by A verified traveler
Posted 26 Apr 2024
by A verified traveler from Easton
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Jie Yang - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. We do hope you will give us another chance to provide you our best service.
by A verified traveler
Posted 24 Apr 2024
Reception is amazing! Quick answers to questions texted! Very happy with my stay! Clean bed and room
Comment from Hotel Management
24 Apr 2024 by Jie Yang - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and enjoyed our texting system. We are certainly looking forward to see you again soon.
by A verified traveler
Posted 23 Apr 2024
Staff at restaurant could be more friendly.
Comment from Hotel Management
24 Apr 2024 by Jie Yang - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Newark Airport. We will certainly address your concern with our restaurant management company. And we are looking forward to see you again soon.
by A verified traveler
Posted 20 Apr 2024
Water was dripping from my bathroom from the ceiling.
Comment from Hotel Management
21 Apr 2024 by Jie Yang - Front Office Manager., Hotel Management
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and certainly will address this issue to our proper department.
by A verified traveler
Posted 18 Apr 2024
The room we got, room 425, and it felt unsafe because the emergency door blocks the way out for the room. The person at the fd who checked us in was rude and really left a lot to desire with his customer service skills.
The one person who was absolutely lovely to deal with was the young man who was in the cafeteria in the night shift, I hope he is recognized for his attentiveness.
Comment from Hotel Management
21 Apr 2024 by Jie Yang - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay. We will certainly address all these issues to our proper department to provide better service in the furture.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Jie Yang - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.
