Ratings based on 812 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lyndhurst
Posted 19 May 2024
Waited 15mins at front desk for someone to check is in. Basically you get what you pay for here.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Lisa, We sincerely apologize for the delay you experienced at the front desk during check-in. Your time is valuable, and we regret any inconvenience this may have caused. We strive to provide efficient and attentive service to all our guests, and it's disappointing that we fell short in this instance. Your feedback is important to us, and we will address this matter with our team to ensure improved responsiveness in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience should you choose to stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 3 May 2024
The staff here are amazing. Makes you feel like home.
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Myra, Thank you for choosing Extended Stay America! Our team strives to deliver homelike accommodations to every guest. Therefore, it is rewarding to know that you enjoyed your time with us. We will certainly share your generous compliments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travels bring you back our way.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
Unprofessional staff and unapologetic about their mistakes
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Dear Raya, Thank you for taking the time to write a review. We apologize for any inconvenience you encountered with our staff. Providing courteous and professional service is paramount, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue with our team to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
It was clean and fairly quiet. The light in the bathroom was flickering or off when you turned it on. So i had to shower in the dark. The staff was very upbeat which made things nice.
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Eric, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and well-maintained environment is our priority, and we regret the issue with the bathroom light. Please accept our sincere apologies for any inconvenience caused. Your comments will be shared with our maintenance team so that the problem can be addressed promptly. We are glad to hear that our staff's positive attitude enhanced your experience, and we thank you for acknowledging their efforts. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Posted 26 Feb 2024
Staying for work and my room is very comfortable and plenty of space to not feel crammed.
by A verified traveler
Memories
Posted 23 Feb 2024 on HotelsIt was very nice, clean I wish I had taken advantage of the free breakfast. Definitely would go back
Comment from Hotel Management
24 Feb 2024 by Hotel Management, Hotel Management
Dear Dominique, Thank you for your positive feedback about your stay at Extended Stay America! We're thrilled to hear that you found our hotel very nice and clean. We appreciate your intention to return and hope you'll have the opportunity to enjoy our complimentary breakfast on your next visit. We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 18 Feb 2024
Overall good but some prior garbage under bed, wifi went in and out and any calls we're $1.00 including local. Enhanced wifi for $1.99 per hour. No breakfast. Staff friendly and courteous and attentive to needs.
by A verified traveler
Comfortable
Posted 17 Feb 2024 on HotelsVery good night and and breakfast
Comment from Hotel Management
18 Feb 2024 by Hotel Management, Hotel Management
Dear Kenyatta, Thank you for your positive feedback about your stay at Extended Stay America! We're delighted to hear that you found the accommodations comfortable and enjoyed a good night's rest, as well as a satisfying breakfast. Your comfort is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
