Ratings based on 967 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
No smoking smell was the best thing.
by A verified traveler
Posted 23 Apr 2024
Man nasty employee at the front desk
Comment from Hotel Management
25 Apr 2024 by Hotel Management, Hotel Management
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Mark H., Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.
by A verified traveler
Posted 20 Apr 2024
I c it coop for the first time ,staff look like friendy ,Eslyn on the front office was great n the shuttle drive on time nice !
All was good ...
Comment from Hotel Management
20 Apr 2024 by Hotel Management , Hotel Management
Dear JOSE, Thank you for sharing your experience with us at Extended Stay America! We are delighted to hear that you had a positive first stay with us. Eslyn and our shuttle driver are valuable members of our team, and they are dedicated to providing excellent service. Your kind words motivate us to maintain high standards of hospitality. We look forward to welcoming you back for another enjoyable visit.!Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
Room was sufficient as stated. Noise from airport until about midnight was constant. Looks like some people might be living there. Things in hall and people hanging around inside and outside. Perfectly sufficient for overnight before flight.
Comment from Hotel Management
20 Apr 2024 by Hotel Management , Hotel Management
Dear erin, Thank you for your feedback and for choosing our hotel for your overnight stay before your flight. We apologize for any noise disturbances caused by the nearby airport and the presence of other guests. We strive to maintain a comfortable environment for all our guests. Your comments are valuable, and we will use them to address these issues and make improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 16 Apr 2024
I liked it! Good rate, comfy, no bugs, pretty clean. Would definitely stay here again when I fly into Newark
Pros
-Extremely near airport
-free shuffle to airport tram
-nice staff to care off us
-stored our luggage after check out
-king room had a kitchenette and bathtub
-clean room/bathroom
-extra towels no need to call front desk
-ihop 4 minute walk
-Ruby Tuesday 4 minute walk
Mall and IKEA near by
30 minutes to Jersey State Liberty Park
Cons
-Some of the building outside doors didn’t lock after we left out, so maybe a privacy issue but it’s pretty secluded so only ppl staying around airport hotels should be in the area anyways!
-IHOP closes at 8pm everyday
-eat before you arrive (limited food options near)
Review from Ca user 👍
Comment from Hotel Management
28 Apr 2024 by Mark H., Hotel Management
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.
by A verified traveler
Posted 15 Apr 2024
Dirty. No blankets on the bed. Junk in hallway. Garbage all over outside. Would Never stay again at this place or chain!
Comment from Hotel Management
16 Apr 2024 by Hotel Management , Hotel Management
Dear Cynthia, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. We are actively addressing these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for all our guests. We value your feedback and regret that we did not meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Mark H., Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Mark H., Hotel Management
Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.
