Ratings based on 2,329 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The room was a bit small but good enough for what we needed. The location was excellent and very central to everywhere we wanted to go. Only downside is that the bathroom was glass.
by A verified traveler
Posted 2 May 2024
Great staff
Robots were very convenient
Great stay will go there again
My wife loved it
by A verified traveler
Posted 2 May 2024
They told me that there was a flood in the building and my reservation was cancelled. Further, they said I should have received a notification from Expedia but I haven’t received anything. I’m glad I don’t live too far from nyc and so I just decided to go home rather than search for another hotel.
by A verified traveler
Posted 2 May 2024
The room was really cool and the bed so super comfortable. Everything was very clean and the staff was respectful. The area was perfect for tourists. I will be staying here my next trip to NY. The only thing that was unexpected was the taxes $$$
Comment from Hotel Management
2 May 2024 by Jorge Tito, Hotel Management
Dear Arianna,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very happy to read your comments about the STAFF, CLEANLINESS and the DESIGN.I am sorry about the taxes that you were not expecting, you should talk to your agent, as everything is informed in advance.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
by A verified traveler from Astoria
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Jorge Tito, Hotel Management
Dear Elsie,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted 30 Apr 2024
The room seem ok but shower was dirty with black gunk around the edges, very dusty and where the food tray sits looks like it has never been cleaned before. Elevators were always dirty. Employees at front desk were not helpful or friendly.
Comment from Hotel Management
30 Apr 2024 by Jorge Tito, Hotel Management
Dear Elizabeth,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the rooms, we know they are aging and there is a lot of wear and tear, but the rooms are not dirty.I will address your comments about the service provided by the front desk crew, this is not acceptable, please accept my apologies.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler from Scarborough
Posted 30 Apr 2024
Good place to stay. Self check in and out,
Near to Times Square.
Comment from Hotel Management
30 Apr 2024 by Jorge Tito, Hotel Management
Dear Vera,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted 29 Apr 2024
The rooms are a little beat up and some of the amenities were not working. Overall ok but not fantastic
Comment from Hotel Management
29 Apr 2024 by Jorge Tito, Hotel Management
Dear Justin,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it, I refer to the amenities that were not working, would be good to know.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted 29 Apr 2024
Horrible size rooms for price dirty sinks unbelievable
Comment from Hotel Management
29 Apr 2024 by Jorge Tito, Hotel Management
Dear Osvaldo,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the size of the room, I dont understand how you can blame the hotel, when you choose the room you stayed on, we have room from 175 to 750 Sqft, you choose the smallest available, you got it, dont understand your complaint.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted 29 Apr 2024
Best
Comment from Hotel Management
29 Apr 2024 by Jorge Tito, Hotel Management
Dear Fatoumata,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
