Ratings based on 800 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The pictures do NOT reflect the actual rooms, which aren’t bad, but definitely not luxurious. They are cramped and the amenities are non- existent. Customer service is an absolute joke. The atmosphere is very gloomy. It’s not a historical quaint hotel as one might think, but in need of major renovation. HOW is this hotel 4.5 stars? Maybe 4.5 out of 10!!!!! Spend your money elsewhere.
by A verified traveler
Posted 27 Apr 2024
A comfy cozy hotel with a small lobby that contains comfortable seating, fresh flowers, and a fireplace. Very helpful and accommodating staff. Has a family vibe, although very stylish.
Comment from Hotel Management
2 May 2024 by JonathanQ, Hotel Management
Hello Daniel, Thank you for the kind words! We are pleased to hear that enjoyed the ambiance and style of the hotel. Our staff works tirelessly to provide the best possible experience for our guests. We appreciate your kind words and will share with the team. It was a pleasure reading your feedback, we look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 22 Apr 2024
Beautiful beds and linens. Staff were very welcoming . Great location.
by A verified traveler from Greensboro
Posted 20 Apr 2024
The location in Greenwich is great! Walkable to many restaurants and shopping in Greenwich and West Village. The hotel is charming and has many unique features. Enjoyed the evening jazz in the lobby and happy hour snack and cocktails options. Brunch in the Society Cafe was delicious. Staff was very friendly and helpful. Dale, the doorman, was especially gracious. Rooms are small, but normal for NYC standards. My only issue was with air conditioning in the room. It was April and unusually warm weather for the second day of our stay. Our room was warm when we returned that evening. I cut the air conditioning to cool and found that the room was only getting warmer. The front desk said that the hotel did not have air until May. They sent up a fan and I opened a window. This would be concerning for a future stay for me during potentially warm weather season.
by A verified traveler
Posted 17 Apr 2024
Hotel is decent, and provides the needed.
i like the retro touch of the phone and the classic radio.
The hotel should provide complementary water bottles in the room.
Comment from Hotel Management
17 Apr 2024 by JonathanQ, Hotel Management
Hello Karyl, Thank you for the feedback. We are happy to hear that you enjoyed the retro touch of our phones and classic radios. We just added the new phones, it is nice to see that they are appreciated! I am happy to share with you that we provide complimentary water bottles in our lobby throughout the day. Our team can assist you with delivering them to your room if needed. Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 16 Apr 2024
Great location and staff. Cute bar for happy hour drinks! Our only issue was that there is no air conditioning at this time of year and it was 80 degrees outside so our room was incredibly hot and uncomfortable. They did offer fans, but they should really consider having a/c in the shoulder season as well.
Comment from Hotel Management
17 Apr 2024 by JonathanQ, Hotel Management
Hello Kylie, Thank you for the kind words about our location and our staff! We do our best to ensure our guests have a wonderful experience with us. Our building is structured to provide warm air during the winter and shoulder season. We appreciate your feedback and look forward to your return. Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 9 Apr 2024
The hotel is charming and nice but there are other boutique hotels in the area I liked better. Overall it’s fine. If I had to stay there, it would be fine but if not I’d probably go back to other options I had.
I do have to say the shower has great pressure!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
2 May 2024 by JonathanQ, Hotel Management
Hello William,Thank you for the 5-star review! We look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler from Toronto
Posted 29 Mar 2024
Comment from Hotel Management
4 Apr 2024 by JonathanQ, Hotel Management
Hello Patricia Ann,Thank you for the 4-star review! We look forward to your return!Warm regards,Jonathan QuezadaDirector of Front Office
by A verified traveler
Posted 25 Mar 2024
Enjoyed our stay
Comment from Hotel Management
28 Mar 2024 by JonathanQ, Hotel Management
Hello Joseph,I am happy to hear that you enjoyed your stay with us! Thank you for choosing us, we look forward to seeing you again!Warm regards,Jonathan QuezadaDirector of Front Office
