Ratings based on 751 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Beautiful hotel with great service.
Comment from Hotel Management
3 May 2024 by Mel, Hotel Management
Thank you so much Lauren, we so appreciate your kind words.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Thank you, Robert! We hope to see you again, soon!
by A verified traveler from Oak Island
Posted 28 Apr 2024
Great hotel, great location. Jazz trio in the bar Saturday night was a nice bonus.
Comment from Hotel Management
29 Apr 2024 by Jorenz, Hotel Management
Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. The Jazz trio are wonderful!
by A verified traveler
Posted 25 Apr 2024
The area was great but the actual hotel wasn’t great. Customer service wasn’t great. We stayed for two nights and for the first night the hot water didn’t work. They couldn’t move us into another room because there was no availability. The second day the water was barely warm. I find a lack of hot water in a $500 a night room to be unacceptable.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hi Ozi. Thank you for staying at The Wallace. We are disappointed to read your impressions of your stay. We do not have issues with our hot water at the hotel, nor did we receive reports of the same on the first night which you stayed. Apologies if that did occur. You had specific room requirements that were not reserved, nor communicated to us until you arrived at the hotel, which we were glad to be able to accommodate at the last minute. That was also the reason that a suitable alternative room was not available. The Wallace has earned a reputation for phenomenal customer service as indicated on all review sites, including here. We regret that you did not feel the same way. Thank you for your feedback.
by A verified traveler
Posted 17 Apr 2024
Wonderful location, ambience, and staff. Also, really enjoyed the Lounge happy hour.
Comment from Hotel Management
17 Apr 2024 by Mel, Hotel Management
Thank you so much Stephanie. We are so happy to know you had a great stay.
by A verified traveler from Seattle
Posted 16 Apr 2024
The Wallace really just gets you room.
We had a suite but there was no pull out sofa..(and we had 2 kids with us) so we ended up w 2 queens suite.
There is no food and minimal room service - pajamas just dumped on the beds towels not replaced or hung
No soap refill- you get it all a phone call later - but it’s 4 star service.
The room was clean and elegant.
So- it’s almost an VRBO type situation.
Location is great and many breakfast options in walking distance.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
HI Laurent. Thank you for staying at The Wallace. We appreciate all feedback as it is important to us to hear what our guests think. Your comments are unique and not what we tend to hear. While we do not offer room service, as most small boutique hotels do not, we do offer food service in our lounge, nightly, from 5PM to 12 midnight. In a city such as New York, you can also have practically anything delivered to your room via a delivery app 24/7 and we facilitate those deliveries daily. Your suite is suitable for up to 4 adults. We do not advertise a sofa bed. We appreciate you rating our service 4 star, as it matches our star category, and wish you a wonderful day. Thank you.
by A verified traveler
Posted 14 Apr 2024
The Wallace is a lovely hotel and the staff are wonderful. I would definitely stay here again.
Comment from Hotel Management
15 Apr 2024 by Jorenz, Hotel Management
Thank you very much for the amazing review! It was an absolute pleasure accommodating your visit to New York City. Have a wonderful day!
by A verified traveler
Posted 14 Apr 2024
All good hotel
Comment from Hotel Management
14 Apr 2024 by Mel, Hotel Management
Thank you, Faith we really appreciate it.
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 13 Apr 2024
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Comment from Hotel Management
13 Apr 2024 by Greg V, Hotel Management
Thank you for the feedback
