Ratings based on 999 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Mother-Daughter NYC Trip
Posted 20 Nov 2022 on HotelsI actually was able to stay in an upgraded partner hotel next door, due to the Inn being used to help refugees at my time of arrival. The room, the service, and the check-in process were all amazing. The breakfast was amazing as well. The staff was remarkable. The front desk staff, whether they worked the day or night shift, was very helpful. I went into the city and came back to find my AC leaking and had some issues with the toilet, due to the weather being so cold outside. No matter what time of day or night, the maintenance people came quickly and worked efficiently to solve the problem. This made our trip wonderful. Just to know that we had a comfortable environment to come back to and rest after a long day of enjoying the city, felt great. I would definitely stay here again.
by A verified traveler
Posted 7 Nov 2022
Upon getting to the hotel, the evening before I was running the NYC marathon- I came to find out the hotel is now a homeless shelter. Not only was that shocking to me- given the marathon almost all hotels were already booked. It was extremely frustrating. This hotel needs to be taken down so others can no longer book.
by A verified traveler
Posted 18 Oct 2022
I showed up for my reservation on Oct 15 and was not able to get into the property after finally getting through to the hotel from my car, I was told that all reservations have been cancelled because the hotel replaced there bookings with asylum seekers that were brought to New York City
I was asked who reservation was made through and after saying Expedia I was told that Expedia sent out emails
I’ve looked through every email and never received anything!!
As a matter of fact I’ve received this email asking how I enjoy my stay and also emails from the hotel asking the same
I made this booking in August because I was attending a wedding and coming from 2 1/2 hrs away so basically we were left stranded with nowhere to prepare for the wedding and nowhere to spend the night
Thanks very good job of ruining the event!!
by A verified traveler
Posted 16 Oct 2022
by A verified traveler
Posted 9 Oct 2022
by A verified traveler
Posted 2 Oct 2022 on Hotels
Comment from Hotel Management
6 Oct 2022 by Felicia Guest Service Supervisor , Hotel Management
Thank you for your feedback. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe.
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
27 Sep 2022 by FELICIA GUEST SERVICE SUPERVISOR , Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!
by A verified traveler
Posted 23 Sep 2022 on Hotels
Comment from Hotel Management
26 Sep 2022 by FELICIA GUEST SERVICE SUPERVISOR , Hotel Management
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE
by A verified traveler
Posted 22 Sep 2022 on Hotels
Comment from Hotel Management
26 Sep 2022 by FELICIA GUEST SERVICE SUPERVISOR , Hotel Management
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE
by A verified traveler
Posted 19 Sep 2022
The location was perfect for us. We would have liked to have a microwave in the room since there is no breakfast.
Comment from Hotel Management
19 Sep 2022 by Felicia Guest Service Supervisor , Hotel Management
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!
