Ratings based on 4,099 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
The room was dusty. The furnishings were poorly maintained and the bed was uncomfortable.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Irena, it's disheartening to learn that your stay did not align with your expectations, particularly regarding room cleanliness and the condition of the furnishings. Additionally, comfort is a top priority and we'll certainly take your feedback about the bed into consideration. We strive to continuously improve our guests' experience and your comments are indeed valuable in this process. Thank you.Brendan MoraesManaging Director
by A verified traveler
Posted 29 Apr 2024
This is a 2 Star hotel.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Ahmad, we understand your stay didn't meet your expectations. Our goal is to provide a comfortable and enjoyable experience. Your feedback is important as it helps us improve and cater better to our guests. We hope to have another chance to change your perception in the future.Brendan MoraesManaging Director
by A verified traveler
Posted 29 Apr 2024
All the time the door sound
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Adrian, it's regrettable that noise from the door impacted your stay. We make it a priority to offer an environment conducive to relaxation and apologize if this was not your experience. Your feedback is valuable and it will certainly guide improvements.Brendan MoraesManaging Director
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Megan, it seems like your experience at the hotel didn't meet your expectations. We would greatly appreciate it if you could provide additional feedback, so we can work on improving the aspects of our service that were not up to the mark. We strive to ensure our guests have a pleasant stay and your review will help us do better.Brendan MoraesManaging Director
by A verified traveler from Hobarti
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Great!
by A verified traveler
Posted 27 Apr 2024
Upon checking in, we were shocked to find that they do not have air conditioners in the hotel. I cannot imagine what it feels like in the summer because even on a 55° day 17 floors up, we were pretty toasty with just opening the windows. We got a king size room. The beds are the old spring, beds, and Desperately need to be replaced. The bathtub would’ve been lovely. It was deep and nice, except for it drained extremely slow, and the bathtub had been patched not professionally. It looked very Jenkee was very scratchy. I would not even get in it.
With all the staff was very kind, cheerful, etc.
by A verified traveler
Posted 27 Apr 2024
This property was dirty. The walls were stained and chipped. There was mold on the ceiling and between the tiles in my shower. Half of the equipment in the gym was unusable or not connected to power. There
were no towels, water or wipes in the gym. You should be embarrassed to have this properly on your platform. It is easily one of the worst hotels I have ever stayed in. I wrote a comment on your website and received no response so your customer service is less than impressive as well.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
John, we are genuinely saddened to learn about your recent experience. We hold the cleanliness of our facilities in high regard, so your reporting of unsatisfactory conditions in certain areas concerns us. Our colleagues strive to maintain excellent service and it is disheartening to hear that your interactions did not reflect this standard. Rest assured that all feedback is taken seriously and will be used as we work diligently towards improvement. We apologize that your stay fell short of expectations and thank you for bringing these matters to our attention.Brendan MoraesManaging Director
by A verified traveler
Posted 27 Apr 2024
