Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
This is a very nice hotel with a warmly decorated and comfortable lobby. The room was very nice and extremely, The room was small, which in NYC is expected and totally fine with me. I have never seen such an extensive mini bar! Nothing “mini” about it!
Coffee in the lobby from 7-11.
Neighborhood is great! Walkable to everywhere!
I will definitely stay here again!!
by A verified traveler from San Francisco
Posted 3 May 2024
2 Thumbs up
by A verified traveler from San Francisco
Posted 3 May 2024
Great central location. Hotel staff friendly, professional & accommodating. Will definitely staff again when in NYC
by A verified traveler from Albrightsville
Posted 2 May 2024
Staff did not inform me of food or beverage credit on Expedia. Reminded them and they still forgot to put it on bill then had to remind again at checkout. Also did not inform me of any Expedia benefits
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Vasilios, we appreciate you taking the time to send us your feedback. At The James New York - NoMad, we strive to ensure complete guest satisfaction. We regret to hear about your experience with the food and beverage credit and the information regarding the Expedia benefits. Our team members are typically very diligent in these matters and your feedback will be used to improve our operations moving forward. Your words are valuable for us to better your future stays. We thank you for staying with us and we hope to have the opportunity to serve you again.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Dirk, thank you for taking the time to leave a rating after your stay. We see there's room for improvement based on your rating and we sincerely apologize for failing to exceed your expectations. Nevertheless, we genuinely value your patronage and look forward to the chance to better serve you in the future.
by A verified traveler from miami
Posted 27 Apr 2024
The Staff were the best! The room was excellent very big! The area was. My only suggestion is to put a Nespresso machine in the room. Even though they offer coffee on the lobby it’s not the same to open your eyes and have it in your bed. I would definitely return.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Ana, thank you so much for your glowing review. We're delighted to hear that you thought our team members at The James New York – NoMad were exceptional and your room spacious and enjoyable. Your suggestion about the inclusion of a Nespresso machine has been noted as we always value guest feedback to improve the overall experience. We're thrilled to hear that you plan to return. We can't wait to welcome you back!
by A verified traveler from milford
Posted 24 Apr 2024
Excellent Hotel
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Edward, we're thrilled to hear you enjoyed your experience at The James New York – NoMad. Our goal is always to provide an exceptional stay. Looking forward to welcoming you back soon.
by A verified traveler
Posted 22 Apr 2024
We had a wonderful stay at The James Hotel. The staff was amazing. Our room was very spacious for NYC and the location was fantastic. We would definitely stay here again.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Kara, thank you for sharing your delightful experience at The James New York – NoMad. We're thrilled you appreciated our spacious rooms and prime location. Our team members are elated knowing they contributed to your enjoyable stay. It's wonderful to hear you plan on visiting us again, and we eagerly look forward to welcoming you back.
by A verified traveler from Miami
Posted 21 Apr 2024
Good option in Chelsea / Murray Hill area. Charming historical exterior, free happy hour every day (wine only!), spotlessly clean. Our queen room was a decent size for New York (i.e. on the small side anywhere else). Bath and shower a bit basic for a property that calls itself "luxury."
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Ethan, we're delighted to hear you had an enjoyable stay at The James New York – NoMad. It's great to know you appreciated our unique historical architecture, daily wine hour, and the cleanliness of your room. Your feedback about the restroom amenities and room size in relation to the luxury standards we aspire to will be taken under consideration. We're grateful for your review and look forward to welcoming you again in the future.
by A verified traveler
Posted 21 Apr 2024
Room was super noisy, no proper insolation in the windows. No meeting rooms to use in order to make calls or work. Hot water take forever to start running.
Bottom line - not worth the hype and significantly less worth the money compared to my last visit there ~5 years ago.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Amir, we appreciate your feedback. We are sorry to hear that there were issues with noise and the absence of dedicated spaces for calling and working, as well as the delay in hot water supply. Please know that maintaining a comfortable environment is a top priority for us, and it's unfortunate your experience did not match this. We continuously strive to improve our offerings and your input is crucial. We hope your memories from your earlier stay will motivate you for a future visit where we will try to exceed your expectations.
