Ratings based on 963 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Just loved the Pineapple! Great vibe. Super friendly and caring staff. Well maintained. Interesting guests. Definitely a gathering spot for travelers and for people like me who are working but want to have some fun. Really convenient for travel due to Penn Station just a few blocks away. I’d definitely stay again.
by A verified traveler
Posted 22 Apr 2024
Staff is really attentive and the rooms are clean
Comment from Hotel Management
22 Apr 2024 by Andrew Brown, Hotel Management
Hi Stephanie,Thank you for the kind words regarding our staff and the cleanliness of our rooms. We are delighted to hear that our team's attentiveness helped make your stay at Staypineapple a positive experience. Ensuring our guests feel well-cared for in a spotless environment is a priority for us.We appreciate your feedback and look forward to having the opportunity to host you again soon.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Hotel is in a prime location - Easy walk to Penn Station/MSG, Times Square, Macy’s, Bryant Park & restaurants. Hotel staff was wonderful. Check in/check-out process was easy. Hotel was modern & nicely decorated & we were given cards to get one free beverage per person. There’s a limited selection of non-alcoholic drinks to choose from. The reusable water bottle along w/water station in the lobby was nice. Not sure why there is such a high Amenity Fee when there aren’t a lot of “amenities.” Rooms were small, even for NYC standards, but comfortable - planned to be out and about anyway. There is a coffee maker in the room (we didn’t use), but no mini fridge which would have been helpful. Bathroom had great lighting, but the shower leaked so there was water on the floor post shower. The bathroom is mirrored on almost all of the walls which was a little off-putting, but fine. There are dispensers with soaps & shampoo/conditioner. However, most of the dispensers were not locked, & therefore did not feel comfortable using. Area around the hotel has a lot of traffic but couldn’t hear it from the room. There is open intravenous drug use by the homeless that frequent the street which, as someone who lives in a major city is not new to, but I was with my preteen & not something I wanted her exposed to. There were also a lot of men constantly hanging out a few doors down on bikes. Overall, the area felt fairly safe and doors get locked at 7pm & only accessible by keycard. Nice stay.
Comment from Hotel Management
22 Apr 2024 by Andrew Brown, Hotel Management
Hi Lauren,Thank you for your detailed review and for staying with us at Staypineapple. We're delighted to hear that you found our location prime, appreciated the modern decor, and found our staff wonderful—the free beverage card and in-lobby water station are among the thoughtful extras we're happy to offer.We apologize for the concerns regarding the room size and the Amenity Fee; we aim to provide value and will review our fee structure to ensure that it reflects the services and amenities we provide.We're sorry to hear about the mini-fridge, shower issues, and your experience with the bathroom dispensers. We will address these points to enhance our accommodations and will consider adding locking mechanisms for greater assurance.The peace and comfort of your room amid the outside traffic is pleasing to hear, though we are concerned about your observations of the surrounding area. We understand the importance of providing a safe and secure environment and take measures such as the 7 pm door lockdown to add an extra layer of security.Your experience and safety are very important to us, and we will continue working closely with the local community to address external concerns.Despite these issues, we're glad that you had an overall nice stay and that you felt safe within the hotel. We'd be honored to have you choose Staypineapple again for your next visit to the city.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Loved how attentive they were to my pup!
Comment from Hotel Management
22 Apr 2024 by Andrew Brown, Hotel Management
Hi Barbara,We're so pleased to hear that you and your pup had a delightful stay at Staypineapple! Providing a warm welcome to all our guests, including our furry friends, is important to us, and it's wonderful to know that our attentiveness added to your experience.Thank you for choosing us for your stay, and we look forward to having you both back for another visit where every member of the family can feel pampered and cared for.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 21 Apr 2024
I paid extra for a fashionista room that was supposed to have streaming service among other amenities. We checked in the room. It was on a low floor and it was the smallest room. It looked nothing like the room advertised. We couldn’t fit between the wall and the bed. I tried to change my room and the man didn’t seem to even try. I don’t think I was put in the correct room requested. I won’t stay here again.
Comment from Hotel Management
22 Apr 2024 by Andrew Brown, Hotel Management
Hi Erin,We sincerely apologize for the disappointment you experienced with the accommodations at Staypineapple. It's clear from your feedback that we did not meet the standards we strive for, especially regarding and the amenities promised.We take your concerns very seriously, and we regret that you felt the staff did not fully address your request to change rooms. Ensuring that every guest receives the room they booked and the level of service they deserve is of utmost importance to us. I did double check and we did have you in a fashionista king that you booked. We were sold out for the day and were not able to room move you as we would certainly be willing to do so if it was availableWe understand that this experience has impacted your desire to stay with us again, but we would greatly appreciate the opportunity to make things right. If you're willing to discuss this further, I would be more than happy to review your reservation details and ensure that any discrepancies are corrected.Your satisfaction is very important to us, and we hope to have the chance to regain your trust and provide you with a true Staypineapple experience.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 17 Apr 2024
The staff was wonderful
Comment from Hotel Management
17 Apr 2024 by Andrew Brown, Hotel Management
Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew Brown
by A verified traveler
Posted 9 Apr 2024
Quirky hotel steps away from the action and MSG - rooms are small but a comfy bed and everything you could need to keep you going.
Staff are really friendly and will answer any questions you have around the area or just any help with your stay.
Comment from Hotel Management
10 Apr 2024 by Andrew Brown, Hotel Management
Hi Benjamin,We're delighted to hear that you enjoyed the quirky charm of Staypineapple and our proximity to the excitement of the city and MSG. It's wonderful to know that the comfort of our beds and the provided amenities met your needs during your stay.Our staff takes great pride in being friendly and helpful, and we're thrilled they could assist you with questions and enhance your experience with us.Thank you for your kind review, and we look forward to the opportunity to welcome you back for another memorable stay at Staypineapple.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 7 Apr 2024
We loved this hotel, clean, good location and special touches that made our stay so wonderful!
Comment from Hotel Management
7 Apr 2024 by Andrew Brown, Hotel Management
Hi Leah,We're absolutely thrilled to hear that you loved your experience with us at Staypineapple! It's wonderful to know that the cleanliness, location, and those special touches all contributed to making your stay wonderful. We take great pride in the little details that can make a big difference for our guests.Thank you for your kind words, and we can't wait to have you back again for another delightful stay. Your enjoyment is what we strive for every day!Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Andrew Browb, Hotel Management
Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 1 Apr 2024
I liked this please, so cute, clean, coffe in your room
Comment from Hotel Management
1 Apr 2024 by Andrew Brown, Hotel Management
Hi KG,Thank you for your lovely comments! We're thrilled that you enjoyed the charm of Staypineapple, as well as the cleanliness and the in-room coffee. We love going the extra mile to ensure our guests have a delightful experience. We hope to see you again soon for another cozy stay with all the comforts of home.Warm regards,Andrew BrownGeneral Manager
