Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
We had a really disappointing stay at the Soho Grand.
We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans.
The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit.
We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast.
In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped.
The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that.
If you’re considering staying here, I’d really suggest you look elsewhere.
Comment from Hotel Management
6 May 2024 by Alexis, Hotel Management
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.
by A verified traveler
Posted 5 May 2024
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Comment from Hotel Management
6 May 2024 by Alexis, Hotel Management
Thank you so much! We look forward to welcoming you back to your Soho home
by A verified traveler
Posted 5 May 2024
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Comment from Hotel Management
6 May 2024 by Alexis, Hotel Management
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.
by A verified traveler
Posted 3 May 2024
Great place
Comment from Hotel Management
6 May 2024 by Alexis, Hotel Management
Thank you so much! See you again soon hopefully!
by A verified traveler
Posted 1 May 2024
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Comment from Hotel Management
1 May 2024 by Alexis, Hotel Management
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.
by A verified traveler
Posted 21 Apr 2024
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Comment from Hotel Management
22 Apr 2024 by Alexis, Hotel Management
Thank you so much! We look forward to welcoming you back.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Andrew, Hotel Management
Thank you for the amazing feedback, Jason.
by A verified traveler
Posted 16 Apr 2024
Excellent option in Soho. Good size rooms and great location.
Comment from Hotel Management
23 Apr 2024 by Alexis, Hotel Management
Thank you so much! We hope to see you again soon.
by A verified traveler
Posted 15 Apr 2024
Great value
Comment from Hotel Management
15 Apr 2024 by Alexis, Hotel Management
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.
by A verified traveler
Posted 13 Apr 2024
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Comment from Hotel Management
15 Apr 2024 by Gilbert, Hotel Management
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.
