Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
The pictures of the room when you book it have a great view, but not the reality. No water or coffee in the room. No hot water in the bath. Toilet is clogged but they don't fix it immediately.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Bonjour Shin'ichiro, we regret to hear that your accommodations did not meet your expectations and there were issues with your in-room amenities and facilities. Our aim is to provide a comfortable stay for all our guests, and your feedback will help us improve and serve you better. Merci beaucoup for taking the time to share your experience and we hope to have the opportunity to provide a more exceptional stay in the future. A bientôt.
by A verified traveler
Posted 28 Apr 2024
The property is in a great location and the room was a good size. The bed was amazing. It was extremely comfortable. I think the property could use a bit of updating. It felt a bit dated.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bonjour, Shari! We're thrilled that you appreciated our prime location and found comfort in our spacious rooms, especially the bed. Your notes on updating some areas have been noted, as we value continuous improvement. We can't wait to welcome you again at the Sofitel New York where you can experience our continuing enhancements. Merci beaucoup for your feedback and a bientôt!
by A verified traveler
Posted 28 Apr 2024
I confess midtown is not my favourite part of the city.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bonjour, Jonathan! Sofitel New York is indeed situated in the bustling heart of Midtown and while we understand that this may not be everyone's favorite area, we hope that the convenience of our location provided you with easy access to explore other parts of the city. We look forward to showcasing more of what the city has to offer during your next visit. Merci beaucoup! A bientôt.
by A verified traveler
Posted 28 Apr 2024
the wAter cartons were unique. I liked being greeted with the " bonjour ".
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bonjour, Keisha! We are thrilled to learn that our unique offerings, such as water cartons, stood out to you and that the warm greeting upon your arrival added to your experience at Sofitel New York. We greatly look forward to welcoming you back for another memorable stay. Merci beaucoup for sharing your insights and A bientôt!
by A verified traveler
Posted 28 Apr 2024
Our home away from home.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bonjour, Lydia! It's delightful to hear you consider Sofitel New York your home away from home. We hope to continue being your choice of comfort whenever you're in the city. Merci beaucoup for the lovely feedback. A bientôt!
by A verified traveler
Posted 28 Apr 2024
It was just great, i loved the Sofitel.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bonjour, Dr Moustapha! We're thrilled to hear of your fantastic experience at Sofitel New York and your fondness for us. Your satisfying feedback truly brings joy to our team members. It was honored to have you as our guest. Merci beaucoup for the kind words, we can't wait for your return visit. A bientôt!
by A verified traveler
Posted 27 Apr 2024
Very clean and safe
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Bonjour, Kristina! We're thrilled to hear that you found the Sofitel New York to be neat and secure. A clean environment and the safety of our guests are top priorities for us. We hope to have the privilege of welcoming you back in the future. Merci beaucoup! A bientôt.
by A verified traveler
Posted 24 Apr 2024
Great hotel! Clean property. Friendly and helpful staff! Large room!
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Bonjour Mustafa, we are thrilled you had a wonderful experience at Sofitel New York! It's a delight to know you enjoyed the cleanliness of our hotel and found the rooms spacious. We're pleased that our team members were able to assist and extend a warm, friendly touch to your stay. Our hardworking team truly appreciates your kind feedback. A bientôt, we hope to welcome you back soon. Merci beaucoup!
by A verified traveler
Posted 24 Apr 2024
The room was booked for 2 adults and 1 child but the room only had a king bed, so we had to ask for a pull out bed. There was also blood stain on the carpet, next to the bedside table, I asked for it to be cleaned but it wasn’t so I had to ask again. Great location from Time square (5 minute walk) and the subway is 2 minute walk away.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Bonjour Paul, we are pleased to know that you found our location convenient, and easily accessible to Times Square and nearby subway stations. We regret the inconvenience regarding the bedding arrangement and the cleanliness concern raised and want to assure you that such incidents are not representative of our usual impeccable standards. We appreciate your feedback and will utilize it for our betterment. We hope your travels through New York City were enjoyable and that you had a chance to experience many of the attractions our city has to offer. Merci beaucoup for your review and we hope to welcome you back soon for an improved stay. A bientôt!
