Ratings based on 1,026 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
This is the worst stay I have ever had. Sink bowl was dirty, light in bathroom not turning on many times and light fixture broken, floor not cleaned enough before check-in. Door locked and also door and very bad condition. They had at least six other rooms available that night and then they would not let us transfer because we used Expedia. Pillows and sheets were very unsanitary and we could not sleep on them the maintenance even brought in new pillows and then brought bug spray to the room and was spring the room. We were breathing it in the whole night. The vent from the heat and air was never changed and probably years and we were breathing in filthy recycled air and the vent had dust around the vent. We were on the phone with Expedia from the minute we walked in the room for over an hour and 20 minutes trying to get a refund. After 11 PM, 6 Hour Drive nine-year-old who was overly tired and wasn't allowed to sit on the bed yet nowhere else to go we felt defeated and did not have the will or energy to do more that night with the abusive staff.
Comment from Hotel Management
26 Apr 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for your feedback. From your response, we understand that you were not happy with your experience and would like to apologize for the inconveniences you encountered during your stay. We wish to make amends for this reservation and hope your experience will not deter you from our property. Please feel free to provide additional feedback on what we can do to guarantee your satisfaction on your next visit. Best,
by A verified traveler
Posted 9 Apr 2024
We had a great stay, easy to get to all sites. We moved from our original room which was not ready. Optional room was small but they moved us to our original room for the last part of our stay. Staff was very friendly.
Comment from Hotel Management
11 Apr 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for choosing to share your experience, we appreciate you for noticing the convenience of our location. From your response, we understand that you were not happy with your experience and would like to apologize for the inconveniences you encountered during your stay. Since your departure, management has investigated your concerns and found solutions to avoid these inconveniences in the future. We wish to make amends for this reservation and hope your experience will not deter you from our property. Best,
by A verified traveler
Posted 6 Apr 2024
Property was worn down, but the location was great and the rate as well, it’s a give and take.
Comment from Hotel Management
7 Apr 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,
by A verified traveler
Posted 1 Apr 2024
basic good
Comment from Hotel Management
1 Apr 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,
by A verified traveler
Posted 28 Mar 2024
wifi is slow
Comment from Hotel Management
29 Mar 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,
by A verified traveler
Posted 28 Mar 2024
Hotel staff are super nice. However the hotel is old and dated. The floor board in the bathroom was popping up and I stubbed my toe causing it to bleed, the shower fixture is broken and peeling, the tub is cracked, the toilet handle is broken and the toilet just keeps running which is very loud. Overall wouldn’t stay here again and I wouldn’t waste the money if I were you.
Comment from Hotel Management
28 Mar 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for choosing to share your experience, we appreciate you for noticing the friendliness of the staff members. We send our deepest apologies for the inconveniences you mentioned. At the time you run into an issue, please do not hesitate to contact the front desk so we can assist with amending each issue. We hope your experience will not deter you from our location, we would like to make amends for your most recent stay. Best,
by A verified traveler
Posted 27 Mar 2024
Update needed all over, outdated furnitures are beds are very uncomfortable
Comment from Hotel Management
28 Mar 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,
by A verified traveler from Cllinton
Posted 26 Mar 2024
SoHo 54 was a great find! The price was affordable, the staff helpful, and our room was large and clean. I hesitated for a couple of steps as I approached the front door — it was a small indentation in the building wall and the street was a little dark. My concerns evaporated the moment I stepped inside and I’ll make this my go-to hotel for future trips to NYC.
Comment from Hotel Management
28 Mar 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. We appreciate you for mentioning the helpfulness of the staff and the cleanliness of the property. We hope your most recent experience will turn you into a loyal guest. Best,
by A verified traveler
Posted 25 Mar 2024
Great stay!
Comment from Hotel Management
26 Mar 2024 by Soho 54 Hotel, Hotel Management
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,
by A verified traveler
Posted 25 Mar 2024
Room was booked as DeLuxe with Soho View, was explained that those are rooms from floor 2 to 16, was given a room with a view to a building wall, came back and ask for the room I booked and they said they didn’t have one, that they have a different rate room at floor 16 with the view but more expensive. I needed up paying the difference for a room at 16th floor and the view, something that I was under the impression I already paid for. They should honor the room category booked. They didn’t and make me pay more. Be aware.
Comment from Hotel Management
25 Mar 2024 by Soho 54 Hotel, Hotel Management
Hello, thank you for your feedback Jose. Please note, the room type you booked for are on the floors 2-12 but your actual room is accommodated based on availability on the ay of arrival. The higher floor kings from 14-18 is a difference price so in order to upgrade you have to pay a difference. I hope this information will clear any confusion. Have a nice day.
