Ratings based on 3,239 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Feb 2024
great hotel
by A verified traveler
Posted 26 Dec 2023
The interior was dark and old. Very small spaces.
by A verified traveler
Posted 13 May 2023
by A verified traveler
Posted 18 Jan 2023
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
Thanks for the perfect rating, Adriano!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at ROW NYC.
by A verified traveler
Best hotel
Posted 16 Jan 2023 on HotelsLove this hotel 😍
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
Thanks for sharing this perfect rating, Wilmers!We're thrilled to hear you enjoyed your stay at ROW NYC! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler from Morganton
Posted 9 Jan 2023
First of all, I didn't stay at the Row NYC. They canceled my booking and I had to get other arrangements. Then they canceled and put me in the Millennium on Broadway. This hotel was nice, but had no air. Had to keep the windows open just to keep cool. It was close to the show we were going to so that was a plus. The beds were hard and uncomfortable. Adding a small fridge and microwave would go a long way in adding amenities.
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
We appreciate you sharing your feedback, Renee.We are disappointed to hear that your experience with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that yours did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed.We hope to have the pleasure of hosting you soon so we can show you the quality experience we know that we are capable of sharing with our guests.
by A verified traveler
Posted 3 Jan 2023 on Hotels
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
We appreciate you taking the time to share your feedback, Mark.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
by A verified traveler
Posted 29 Dec 2022
My holiday was cancelled a few weeks before I was due to go. Expedia offered a full refund on cancelllation, but then deducted 348 pounds for a cancellation they made. I’ve tried contacting on serveral different portss as is, but when I prove that they offer me a full refund with recording, they stop responding . Terrible company I will never use them again.
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
Thank you for sharing your feedback, Dexy.We're very disappointed to hear you're dissatisfied. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.Thank you again for taking the time to share your feedback.
by A verified traveler
Row NYC 2022
Posted 19 Dec 2022 on HotelsBooked this ROW NYC in September for Dec 16-18 through Hotels.com. They were closed for rennovations and booked us at another hotel. I was never contacted or notified in any way! They said they notified Hotels.com. After many calls and frustrations I found out our reservation was transferred to Stewart Hotel. I had prepaid at ROW NYC
but Stewart Hotel had not received payment. So disappointed we had to go through this. This was a special trip for my daughter and I to go to a show in NYC and we had paid for tickets, transportation etc. Everything worked out, but will probably not use Hotels.com again!
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
Thank you for taking the time to share your feedback, Charlotte.It's unfortunate you had such challenges. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.
by A verified traveler
Posted 15 Dec 2022 on Hotels
Received an email stating our hotel will need to be cancelled or we can have Row NYC schedule is a room somewhere else. Call was made numerous times in regards to where we were staying and they could not tell us. We were given 2 different addresses of hotels and finally was able to get the correct address which was the Manhattan hotel. Hotel front lobby was nice but the room was nasty. They put us in room 709 no tv in the room the outlets had no cover and the bathroom ceiling was falling in. Will never use hotel. com again. Very very disappointed.
Comment from Hotel Management
18 Jan 2023 by Maurizio, Hotel Management
We appreciate the feedback, Teena.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
