Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The hotel charged me additional $25 that I did not understand why. Then you need to spend that $25 on junk food or you would lose it the next day. Breakfast was very simple and we did not have many options.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Emad, it's regrettable to hear about your concerns regarding the additional charge and our breakfast offerings. The extra fee you mentioned is typically for incidental expenses, and any unused portion can indeed be used as credit. We're sorry this wasn't clear. Regarding breakfast selection, we strive to offer choices that cater to a variety of tastes. We appreciate your feedback and will take it into consideration as we constantly strive to improve our guest experience.
by A verified traveler
Posted 22 Apr 2024
Very nice stay
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Karen, it's a pleasure to hear that you enjoyed your stay at the Residence Inn New York Downtown/World Trade Center Area. We're delighted to have provided a positive experience and we greatly look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Great time. Low key location.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Mark!It's outstanding you had such a wonderful experience at Residence Inn New York Downtown/World Trade Center Area. We care about the satisfaction of our guests. We can't wait to see you again soon!
by A verified traveler
Posted 15 Apr 2024
We had a pleasant stay for 5 nights and when we had concerns they were quickly addressed or explained. Would stay again! Loved the fridge, microwave and dishwasher so we could save money and eat in sometimes.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Lauralea, it warms our hearts to know you appreciated your stay at Residence Inn New York Downtown/World Trade Center Area. We're pleased our team members attended to your concerns promptly, making your stay even more enjoyable. It's great to hear you found the in-room amenities such as the fridge, microwave and dishwasher beneficial. Looking forward to welcoming you back for another pleasant stay!
by A verified traveler from New York
Posted 15 Apr 2024
The staff were all so friendly and helpful. I asked to change my room as there was a new carpet which was giving off a very strong smell and I ended up with an even better room: really comfortable and spacious. Also got a great night’s sleep as this hotel has good soundproof ling plus a free breakfast.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Tracy, thank you for sharing your experience at Residence Inn New York Downtown/World Trade Center Area. We're thrilled to know our team members were able to assist you promptly, ensuring you had a comfortable and spacious room. We're also delighted to hear that you enjoyed our soundproof facilities and complimentary breakfast. We look forward to your return, ensuring another great stay.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Kai!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn New York Downtown/World Trade Center Area. Thank you again for sharing!
by A verified traveler from Montreal
Posted 2 Apr 2024
Price was ok for the area, very close to WTC, very clean hotel (we also got a recently renovated room which was very nice)
Comment from Hotel Management
3 Apr 2024 by Customer Service, Hotel Management
Marius, it's wonderful to hear that you appreciated the value of your stay at Residence Inn New York Downtown/World Trade Center Area, as well as its proximity to key landmarks. We're thrilled that you enjoyed the freshness and neatness of your room, especially it being one of our newly updated accommodations. We hope to see you back soon!
by A verified traveler
Posted 25 Mar 2024
Clean and quiet
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Shrell, it's delightful to hear that you found the Residence Inn New York Downtown/World Trade Center Area to be clean and serene during your stay. Thank you for choosing us, and we hope to welcome you back in the future.
by A verified traveler
Posted 25 Mar 2024
We really enjoyed staying at this property. It seem clean and had everything we needed. We stayed on a studio suite with my family of five. If I had to change something about it, I would just say maybe the pullout sofa and the beds to be a little softer but that does not stop me from staying here again this would be our next stay again when we’re back in New York.
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Olga, it's fantastic to hear that your stay at the Residence Inn New York Downtown/World Trade Center Area was enjoyable and the studio suite catered to all your family's needs. We appreciate your feedback regarding the bedding and will certainly take it into consideration for our continuous improvement efforts. We can't wait to welcome you and your family back on your next visit to New York.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Customer Service, Hotel Management
Kortney, it's wonderful to see your high rating for Residence Inn New York Downtown/World Trade Center Area. We hope your stay was memorable and we look forward to hosting you again in the future. Safe travels!
