Ratings based on 267 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 5 Apr 2024
I rarely take the time to leave a review but for the Park Hyatt NYC, I will. In the span of almost 15-20 years visiting NYC, I have stayed in many luxury hotels and only thought I found great places. On a whim, I told my husband in February that I wanted to stay at the Park Hyatt because I had considered throwing an anniversary event at this property. Needless to say, we were blown away by this professional yet courteous establishment. They offer assistance with kindness without the pretentious air. Kudos to the property and the staff for achieving that. As Expedia Platinum members, we were upgraded both times to a beautiful room with gorgeous modern decor and city views. We just loved our stay! So when we came back for a work lecture I had this last month, I, of course, stayed at the Park Hyatt NYC again. We will likely always choose this hotel in moving forward. Great location and in walking distance of some of the best restaurants and Central Park. Very walkable to Broadway without all the noise of Times Square. Highly recommend! Thank you, Park Hyatt for giving us a whole new experience of NYC from a frequently visiting couple!
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 25 Mar 2024
Parking was expensive
by A verified traveler
Posted 17 Mar 2024
Staffs are very nice but you can hear the noise of traffics.
by A verified traveler
Posted 12 Mar 2024
The hotel location, ambiance, finishes, and design are amazing. The staff were very helpful and pleasant.
by A verified traveler
Posted 1 Mar 2024
Nice property. Rooms are eh. Not better than the other 5 stars properties you can find for half price. Not comparable to other hotels that are same price league.
Comment from Hotel Management
3 Mar 2024 by Andrew, Hotel Management
Dear Eli,Thank you for your feedback about our room design. We use this feedback as a way to continue to enhance the product that we offer. We hope to welcome you back in the future.Regards,Andrew LewisAssistant Director of Operations
by A verified traveler
Posted 7 Feb 2024
Horrible personality. Horrible customer service
Comment from Hotel Management
3 Mar 2024 by Andrew, Hotel Management
Dear Dawne,Thank you for your comments and we regret to hear about the experience you had. This is not the experience we want our guests to have and will look to rectify the issues you faced. We hope to welcome you hack in the future.Regards,Andrew LewisAssistant Director of Operations
by A verified traveler from Dallas
Posted 4 Feb 2024
Park Hyatt NYC has quickly moved up as our favorite hotel near Central Park and we will definitely choose to stay here in the future! When we got to the hotel, we not only received an early check in but got the choice to upgrade for $50 a night to a much larger room with a great city view! Staff were kind, accommodating, and the rooms are beautifully appointed with a modern, chic feel. We were here to watch a comedy show at Radio City Music Hall and it was a quick 5-7 minute walk there. Thank you, Park Hyatt NYC, for a memorable short three day stay! We will be back to visit!
by A verified traveler
Posted 28 Jan 2024
