Ratings based on 118 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2023
Close to everything. Easy check in and check out.
Comment from Hotel Management
12 Jan 2024 by NYC Empire Apartments, Hotel Management
Thank you!We hope to see you again :)
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
12 Feb 2024 by NYC Empire Apartments, Hotel Management
Thank you Christopher.We hope to see you again soon!
by A verified traveler
Posted 18 Nov 2023 on Travelocity
Did not like how noisy it was outside but that had nothing to do with the apartment.
Comment from Hotel Management
18 Nov 2023 by NYC Empire Apartments, Hotel Management
Thank you Jeison,We hope to welcome you back if you visit again the city!
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
7 Oct 2023 by NYC Empire Apartments, Hotel Management
Thank you Derek,We hope to see you again!
by A verified traveler
Posted 13 Sep 2023
Comment from Hotel Management
5 Oct 2023 by NYC Empire Apartments, Hotel Management
Hello!Can you please let us know what was exactly the problem in your stay? We never had any notice from you.Thanks.
by A verified traveler
Posted 28 Jul 2023
Comment from Hotel Management
17 Aug 2023 by NYC Empire Apartments, Hotel Management
Hello Gloria,Can you please explain what was exactly the problem you had? That will help us and the future guest.Regards
by A verified traveler
Great location, not that comfortable
Posted 24 Jul 2023 on HotelsThe location of this property is truly impressive, and the money you pay for it is quite reasonable. If this is what you are looking for, this is a great deal. But you should not consider this option if you are looking for a comfortable space, 24/7 front desk, and other things you might expect from a hotel. In general, I had the impression this used to be an apartment building currently in the process of becoming a hotel or aparthotel, because around the hallways you could see guests like us (two families with 6 people in total sharing a "large" room with a kitchenette), and elderly residents. In any case, I´d recommend the place if you are looking for a great location, and you are not too keen about comfort/cleanliness.
Comment from Hotel Management
11 Aug 2023 by NYC Empire Apartments, Hotel Management
Hello Jose,Thank you for choosing our place and sharing your impressions.We will be happy to welcome you back if you visit the city again :)
by A verified traveler
Posted 18 Jul 2023
The location could not have been better, and our room was clean and very well appointed. The area around the building itself was a little sketchy, but we didn’t ever encounter any issues.
We would gladly book this place again!
Comment from Hotel Management
19 Jul 2023 by NYC Empire Apartments, Hotel Management
Thank you for choosing us and for sharing your feelings.We will be very happy if you visit us again :)
by A verified traveler
Posted 13 Jul 2023
Comment from Hotel Management
11 Aug 2023 by NYC Empire Apartments, Hotel Management
Thank you for choosing NYC Empire Apartments
by A verified traveler
After hours cash deposit info
Posted 5 Jul 2023 on HotelsNeed to know that the cash deposit is only refunded directly to you if you check out during normal hours of operation (9am-5pm). We had to check out early, so HAD to have pay pal or something called zello. Staff insisted every us bank customer has zello contract but we are from a university town in Midwest that did not have a contract with them. We don't do PayPal either. Not necessarily ours or the apartments fault but would have liked to know. If they inspect the apartment as ok, we will get the money back but had to send to our friends PayPal account. Overall though, for a family of 5 this was a great place to be in Manhattan and nice to have kitchen etc. BTW, our view on tenth floor was directly of the empire state building.
Comment from Hotel Management
5 Jul 2023 by NYC Empire Apartments, Hotel Management
Hello!We did send you that information the same day you booked our apartment and, on some more messages before and during your stay.We hope to see you again if you come back to the city.Thanks!
