Ratings based on 467 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Fabulous location, friendly and helpful staff,
Comment from Hotel Management
27 Apr 2024 by NH Collection New York , Hotel Management
Dear Nicholas,Thank you for your positive review here at NH Collection New York. Happy to hear that you liked the location and out staff took great care of you. We look forward to hosting you again. Warm regards,Fredrick JonesGuest Relations Manager
by A verified traveler
Posted 25 Apr 2024
Gorgeous room ! And space
Comment from Hotel Management
26 Apr 2024 by NH Collection New York, Hotel Management
Dear Lani,Thank you for staying with us and sharing your feedback. We look forward to welcoming back to NH Collection New York in the near future. All the best to you. Warm regards,Fredrick JonesGuest Relations Manager
by A verified traveler
Posted 24 Apr 2024
Great property, really cool bar, staff was so kind at checkin
Comment from Hotel Management
25 Apr 2024 by NH New York, Hotel Management
Dear Bobby,We sincerely appreciate your recent stay at NH Collection New York. It brings us immense joy to learn that your experience was enjoyable. Your kind acknowledgment of our attentive staff during check-in warms our hearts.We eagerly anticipate the opportunity to welcome you back for another memorable stay in the near future.Warmest regards,Fredrick JonesGuest Relations Manager
by A verified traveler
Posted 21 Apr 2024
Loved it!
Comment from Hotel Management
22 Apr 2024 by Julissa L, Hotel Management
Dear Jose,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
by A verified traveler from Oakland
Posted 9 Apr 2024
Clean rooms, comfortable beds, elegant features, and friendly staff
Comment from Hotel Management
9 Apr 2024 by Julissa L, Hotel Management
Dear Matthew,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs and that the customer service met our standards and expectations. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELUNIQUEWith Appreciation,Julissa LopezGuest Relations Agent
by A verified traveler
Posted 8 Apr 2024
The hotel is in a great location. The room was a decent size - beds are comfy and the bathroom was spotlessly clean. Breakfast was tasty and plentiful with a good buffet selection as well as a menu to order from.
Service is a little hit and miss. Some team members were excellent, others less friendly / helpful. Also found it odd to have disposable cups in the room - not very eco-friendly. No Expedia VIP acknowledgement - no perk / upgrade which was disappointing.
Comment from Hotel Management
9 Apr 2024 by Julissa L, Hotel Management
Dear Nicola,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs, and that the customer service met our standards and expectations. We are sorry to hear that you were not recognize upon arrival as a value Expedia VIP, this is something that we will be making sure to address and avoid this from happening in the future. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELTHEPLACEWith Appreciation,Julissa LopezGuest Relations Agent
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Julissa L, Hotel Management
Dear Rachel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUEWarmly,Julissa LopezGuest Relations Agent
by A verified traveler
Posted 2 Apr 2024
Excellent Stay!!!!!
Comment from Hotel Management
3 Apr 2024 by Julissa L, Hotel Management
Dear Justine,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
by A verified traveler
Posted 31 Mar 2024
The best place to stay
Comment from Hotel Management
31 Mar 2024 by Julissa L, Hotel Management
Dear Anna,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent
by A verified traveler
Posted 23 Mar 2024
This is such a great location with close walking distance to all the best places. Staff was lovely. Serafina and the MAD bar are delicious and so convenient. I’d absolutely stay here again.
Comment from Hotel Management
24 Mar 2024 by NH New York, Hotel Management
Dear Amy,Thank you so much for taking the time to share your positive feedback following your recent stay with us at NH Collection New York. Your kind words truly brightened our day!We are delighted to hear that you enjoyed our prime location and found our staff lovely. It's wonderful to know that you appreciated the culinary delights offered at Serafina and the MAD bar, as we strive to provide our guests with exceptional dining experiences.We are thrilled to hear that you would choose to stay with us again, and we cannot wait to welcome you back! Warm regards,Fredrick JonesGuest Relations Manager
