Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Such a fun spot !!! Hospitality with champagne on arrival. Nice bar and rooms. Need a fridge next time!!! LOL otherwise. Perfect. I wanna only stay here from now on!!!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Elayna, Thank you for choosing the Moxy NYC Downtown for your visit to our city and for sharing your lovely review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Will stay here from now on while in NYC! The property staff was so kind and helpful, and the rooms are great!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Katie, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our comfortable rooms and service met all your expectations! Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 27 Apr 2024
Tv didnt work. Housekeeping didnt come between the 2 nights. No irons or closets in the rooms.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear PETER, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 23 Apr 2024
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Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear LaKenya, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at the Moxy NYC Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Nice and clean.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Jovanni, Thank you for your kind words about Moxy NYC Downtown! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 21 Apr 2024
The customer service was excellent and the property was clean and eccentric! I recommend this place to anyone looking to stay in the fidi area!
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Alexa, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean property and outstanding service met all your expectations! Thank you for your generous recommendation. We look forward to welocming you back the next time you are in the area. Best Regards,Martyn ReedGeneral Manager
by A verified traveler from Philadelphia
Posted 20 Apr 2024
Stay was ok. Requested housekeeping and she was very rude.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Porsche, Please accept our apologies and every assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 20 Apr 2024
I loved the property!
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Klarke, Thank you for taking the time to share that your stay at Moxy NYC Downtown was perfect in every way, and you particularly liked our beautiful property. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Overall nice. I would definitely stay again.
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Maria, We are delighted you chose to stay with us at Moxy NYC Downtown. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We look forward to seeing you again soon.Best Regards,Martyn ReedGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Jordyn, We are pleased you had a nice stay at Moxy NYC Downtown, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager
