Ratings based on 972 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, Sabrina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Mondrian New York Park Avenue!
by A verified traveler from New York
Posted 27 Apr 2024
I’ve stayed a few times and I am always on a Lowe floor facing a brick wall. it’s New York I get it but they don’t even care I’ve stayed more than once for a slightly better room?
Then I found hair and dust in the bathroom, didn’t bother telling anyone because figured they knew they gave me a bad room.
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Jeffrey, thank you for sharing your thoughts. It appears you've had a mixed experience with room allocation. We want to assure you that all our guests are valued, whether they visit once or several times. Our team is dedicated to offering nothing but the best, so your feedback about the cleanliness of your room is taken seriously and will be attended to promptly. We are always eager to receive your requests or concerns during your stay - we are here to help enhance your experience. Thanks for choosing us, and we hope you'll provide us with another chance in the future.
by A verified traveler
Posted 17 Apr 2024
The balcony was giving a really nice view of the city. The room had a great bed with a nice bathroom
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Jeffrey, thank you so much for sharing your fantastic experience at the Mondrian New York Park Avenue. We're delighted to know you enjoyed the superb vista from your balcony, along with the comfortable bed and well-appointed bathroom in your room. We can't wait to serve you more unforgettable experiences in the near future.
by A verified traveler
Posted 16 Apr 2024
terrace
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Yekaterina, thank you for sharing your experience at the Mondrian New York Park Avenue. We're delighted you enjoyed the terrace and we hope to have the pleasure of welcoming you back soon for another memorable stay.
by A verified traveler
Posted 14 Apr 2024
Convenient, clean and affordable option for a city stay
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Donna, thank you for your review. At Mondrian New York Park Avenue, we are delighted to know you found our location convenient and appreciated our cleanliness standards, all at an affordable rate. We welcome the opportunity for your return, to serve you once again in the heart of the city.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Cheryl Ann, thank you for taking the time to rate your stay at Mondrian New York Park Avenue. It's great to see you enjoyed your time with us. We hope to have the privilege of welcoming you back again in the future.
by A verified traveler
Posted 8 Apr 2024
Please be aware thatches property has NO services right now! NO restaurant, NO bar, NO rooftop lounge, NO room service, NO doorman. Everything is closed. AND YOU WILL PAY A RESORT FEE!!! Such a disappointment as that is not disclosed.
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Jimmy, it's unfortunate to hear about your recent experience. While it is true that some of our amenities are temporarily unavailable, we regret any misunderstanding regarding the disclosures. We're constantly revisiting our communications to ensure guests are properly informed. Your feedback is valuable in helping us improve. Thank you.
by A verified traveler
Posted 6 Apr 2024
The young front desk guy with the glasses and the Afro wasn’t the nicest and was very dismissive. It kind of ruined my entire experience. Especially after a long flight. First impression is last impression. It was very uncomfortable check in and rude.
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Jonathan, we regret to hear that your initial experience was anything less than satisfactory. We prioritize creating a welcoming and efficient check-in process for our guests, and it's disappointing you did not receive this impression. Your feedback regarding the reception interaction has been noted and we assure you measures will be taken to improve this aspect. We hope you would give us another chance to redefine your experience with us.
by A verified traveler
Posted 28 Mar 2024
Amazing customer service . Allen made my stay exceptional.
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
Kassiana, we're thrilled to hear about your positive stay at Mondrian New York Park Avenue. Allen will be pleased to know he made your experience exceptional. We uphold a high standard of service and we're glad we met this during your stay. Can't wait to host you again in the future.
by A verified traveler
Posted 26 Mar 2024
Good location good place
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Vicken, thank you for sharing your experience at the Mondrian New York Park Avenue. We're pleased to know you appreciated our strategic location and enjoyed our property. We hope to have the opportunity to host you again soon.
